Tevavarai P.

As the Human Resources Director of this international resort, I managed the entire HR function of the establishment. I oversaw talent recruitment, onboarding, and retention processes, taking into account the specific constraints of a remote resort in French Polynesia: geographical isolation, seasonality, cultural diversity of the teams, and the high standards of the InterContinental brand. I handled sensitive situations — conflicts, disciplinary procedures, departures — with discernment and in compliance with local legal frameworks. I actively contributed to improving service quality and customer satisfaction by working closely with department heads. I also provided organizational and administrative support to general management, participating in strategic decisions related to human resources and the overall performance of the establishment.

In a context of sector change related to the hotel industry crisis, I joined the Guy Hoquet network, managing a portfolio of English-speaking clients — expatriates, foreign residents, and international buyers — for whom I handled rental management and follow-up of requests in English. I managed tenant and owner relations, dealt with complaints, negotiated rental terms, and ensured the administrative follow-up of files. This experience strengthened my skills in intercultural customer relations, negotiation, and portfolio management, while demonstrating my ability to adapt quickly to a new business sector.

This hybrid role marked my transition into human resources, building on my operational expertise gained in the field. I contributed to the deployment and monitoring of the establishment's quality standards, ensuring interdepartmental coordination and consistency of the customer experience at every touchpoint. On the HR side, I participated in structuring recruitment, onboarding, and training processes for the teams, developing systems tailored to the specific constraints of luxury hospitality. I also provided active support to management in daily operational organization and contributed to the continuous improvement of internal processes. This role allowed me to develop a global vision of the establishment, at the intersection of human, operational, and quality challenges.