Freelancer profile translated to English.
Back to original languageAbout Tahina
Freelance customer relations specialist dedicated to brands in the mom & baby universe, I support companies that wish to offer a customer experience that is both human, reassuring, and memorable.
Mother and customer support professional, I deeply understand the expectations, emotions, and needs of parents. This dual expertise allows me to provide accurate, caring, and adapted responses to each situation.
With 5 years of experience in customer relations and 4 years in child support and education, I have developed an approach centered on:
✨ active listening
✨ empathy
✨ pedagogy
✨ sense of service
🎯 My goal: to help brands build lasting trust with their community by transforming every interaction into a positive experience.
💼 In concrete terms, I provide support on:
• Customer support management (email, chat, social networks)
• Customer experience improvement
• Creation of responses aligned with brand image
• Customer loyalty and satisfaction
Are you a mom & baby brand and want customer support that reflects your image - gentle, professional, and reassuring?
I would be delighted to discuss it with you.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- FreelanceCustomer Support SpecialistE-COMMERCEJuly 2025 - Today (11 months)I support mom & baby brands in implementing human, empathetic, and professional customer support to offer a reassuring experience that aligns with their image.Management of customer interactions (email, chat, social networks), customer experience improvement, and creation of responses aligned with the brand's tone.👉 Goal: strengthen parents' trust and build lasting community loyalty.
- TeleperformanceCustomer AdvisorTELECOMMUNICATIONSJanuary 2021 - December 2025 (4 years and 11 months)Handling customer requests (email, chat, phone) with a constant focus on satisfaction and loyalty.Complaint processing, problem-solving, and personalized support, using empathetic and professional communication.👉 Development of strong listening skills, adaptability, and an excellent sense of service.
- Friendly SchoolEarly Childhood EducatorEDUCATION AND E-LEARNINGSeptember 2016 - June 2020 (3 years and 9 months)Daily support for children in their development, fostering a caring, secure, and needs-appropriate environment.Implementation of an approach based on listening, patience, and pedagogy, while developing a strong understanding of parents' expectations.👉 Experience that strengthens my empathy and my ability to communicate accurately with families.
Recommendations
Be the first to recommend Tahina
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- BaccalaureateLycée Andrianampoinimerina2015
- Customer AdvisorTéléperformance2021🎓 Formation aux Métiers de la Relation Client Formation complète aux fondamentaux de la relation client, incluant la gestion des demandes, le traitement des réclamations et les techniques de communication professionnelle. Apprentissage des bonnes pratiques en support client (qualité de service, écoute active, gestion des situations sensibles) ainsi que l’utilisation des outils dédiés. 👉 Une base solide qui m’a permis de développer rigueur, efficacité et sens du service.