Freelancer profile translated to English.
Back to original languageAbout Tahaa
IT Support N2 & VIP available — I offer my services as a freelancer for one-off missions or on-call duty on Saturdays and Sundays. With 3 years of experience in demanding environments (TF1, Generali), I am responsive, autonomous, and user-satisfaction oriented. Also ideal for companies active on weekends or needing reinforcement outside of regular hours.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Le Groupe TF1N2 IT Support TechnicianTECHApril 2025 - Today (1 year and 2 months)Boulogne-Billancourt, France- Monitoring and management of Level 2 incidents (analysis, processing, and closure)- Monitoring and management of requests (analysis, processing, and closure)- Monitoring and management of escalated tickets via Service NOW / mail / phone / Teams.- Checking printers in the newsroom and various rooms- Checking backup PCs for journalists- Checking meeting rooms for the 1 PM/8 PM news and TF1 tower meeting room- Writing escalation files for Level 2 incidents to Level 3- Writing and updating technical procedures- Taking charge of, preparing, and installing meeting rooms- Configuring smartphones for requests and incidents- Deploying applications via SCCM- Managing VIP population in case of emergency
- Generali AssurancesIT Technician N2 & VIPJanuary 2024 - March 2025 (1 year and 2 months)Île-de-France, FranceClient: Generali in Saint-Denis• Resolution and escalation of incidents coming from L1 and L2.• Processing of requests related to hardware and applications.• Participation in IT projects.• User onboarding, including VIPs.• Management of user accounts on Azure Active Directory (password reset, group additions, etc.).• Use of Intune, Jamf, and Airwatch for device and configuration management.• Ability to hold meetings in English with international Microsoft IT teams.• Versatility on Windows, macOS, Android, iOS, Salesforce.• Use of the SCCM tool.• Imaging of Generali workstations (Windows and macOS),
- Generali AssurancesIT Technical SupportBANKING AND INSURANCENovember 2023 - January 2024 (2 months)Île-de-France, FranceIT Technician at the Generali General Service Center (CDS)Processing of RSG (Réseau Salarié Génrali) TicketsProcessing of Generali Agent TicketsProcessing of Lexmark TicketsProcessing of SD WAN Tickets (SFR Supervision)Processing of Infodis ticketsMastering of workstations (AD deletion, deployment, account association)Management of the Generali fleet (RSG, LFAC):- processing returned equipment- processing shipped equipmentFairly easy adaptation.Processing of new hires, workstation customizations.- helping users connect their OneDrive to their workstation.- providing in-person user support.
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Education
- IT Support TechnicianFitec Formation2023Technicien support informatique
- Professional Baccalaureate in Avionics Systems Mechanic2013Baccalauréat professionnel mécanicien des systèmes avioniques
Certifications
- Microsoft 365 Certified: Endpoint Administrator AssociateMICROSOFT2025
- Microsoft 365 Certified: FundamentalsMICROSOFT2025
Skill set
Categories
- Other