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Swati FalakSF

Average response time: 1 hour

About Swati

Senior Technology, Strategy & Transformation Leader with over 21 years of global experience leading AI, GenAI, Cloud, Data, and Digital Transformation programs across Telecommunications, Manufacturing, Financial Services, and Enterprise IT environments. Proven in shaping and executing enterprise strategy, IT investment portfolios, and large-scale delivery programs that drive business value, operational excellence, and customer success.

Recognized as a trusted advisor to C-level executives and business partners; bridging business strategy and technology execution through strong governance, analytics-driven decision-making, and scalable operating models. Extensive experience in program and portfolio management, target operating model design, enterprise IT governance, AI adoption, and value-based delivery frameworks in complex, multi-country, and regulated organizations.

Industry Experience:
Telecommunications & Connectivity | Manufacturing & Industrial Enterprises | Financial & Professional Services | Technology & Management Consulting | Enterprise Shared Services | Cloud & Digital Platforms

Key Skill Areas:
AI & GenAI Strategy | Digital & Cloud Transformation | IT Strategy & Enterprise Architecture | Program & Portfolio Management (PfMP, PgMP) | Customer Success & Value Realization | Target Operating Model (TOM) Design | Business Case Development | IT Service Management (ITIL) | Agile & SAFe Delivery | Executive Stakeholder Management | Partner & Vendor Ecosystem Leadership | Risk, Compliance & Governance | Product & Platform Strategy | M&A / Post-Merger Integration

Industry Certifications:
PfMP® | PgMP® | PMP® | ITIL® Foundation | SAFe® Product Owner / Product Management | Certified Scrum Master (CSM®)
  • English

    Native or bilingual

Can work on-site
Stockholm (up to 50km)

Experience

  • Sandvik IT Services
    Head of Technical Competence Centre
    DIGITAL AND IT
    June 2023 - February 2025 (1 year and 8 months)
    Stockholm, Sweden
    1. Partnering and working closely with business stakeholders for product strategy development, Digital Roadmap mapping
    2. Successfully served as Product Owner for two key functional portfolios, while also taking on line management responsibilities. Managed, built and maintained more than 20 digital products. Led and built a high-performing Data Platform team, driving innovation and delivering impactful solutions
    3. Defining and designing competency models for team's advance technical skill development and ensuring to secure relevant competence for the future
    4. Aligning and enhancing different technical domains like integration, cloud and data including analytics
    5. Active member and participant in Global IT leadership forum, Women in IT forums, Global Core Committee Advisory Board
    6. Active SteerCo member for digitalization initiative
    7. Negotiation and contracts management to align with Group KPIs and compliance
    IT Strategy & Enterprise Architecture Customer Success & Value Realization Portfolio & Program Management Digital & Cloud Transformation Data & AI Strategy
  • Infosys BPM
    Sr. Project Manager
    DIGITAL AND IT
    December 2015 - September 2018 (2 years and 9 months)
    Pune, India
    1. Managing SLA based production and delivery for over 15 applications-based program
    2. Executing development projects including design, architecture and development
    3. Working on various projects in Agile mode, contributing in operations and business continuity
    4. Worked as Service Account Manager for Infosys BPO and provided support (L1, L2 and L3) for Finance & Accounting applications for a diverse group of Manufacturing global leaders
    5. People leadership of ~40 members
    6. Directing on time and Zero-Defect delivery for various solutions
    7. Performing capability building for entire Finance and Accounting domain with manufacturing vertical i.e. Invoice processing, Accounts payable and accounts receivables, Reporting, Bank reconciliation, Master data management, Vendor and customer account creation, etc.
    8. Supporting pre-sales team with RFP, and liaising with different teams on RPA transformations for the Manufacturing vertical
    9. Supervised & ensured smooth transition of new applications with proper planning and execution within the estimated timeframe
    10. Prepared metrics and reported the same to senior management as well as clients
    11. Collaborated & communicated with teams across the organization, ensured value addition to the customer by service improvements for the application supported
    12. Additional responsibility of single point of contact (SPOC) for an ODC, and streamlined various activities (automation P&L, operational issues, migrations) between client and Infosys internal teams.
    13. Engaged in requirement gathering, estimate efforts.
    14. Ensured timely delivery of proposed systems; monitored & maintained existing systems, as well as ensured that service failures are actioned on time
  • Synechron Technologies Pvt. Ltd.
    Software Lead
    DIGITAL AND IT
    October 2006 - December 2015 (9 years and 2 months)
    Pune, India
    1. Leading the offshore delivery team on various projects for Japanese client.
    2. The team was responsible for delivery of development and enhancements for applications and production support.
    3. Instrumental in ramping up the delivery team of 2 resources to a peak team size of 15 resources and business equivalent in the short span of time.
    4. Managed project deliveries from onshore and offshore
    5. Communication with all stake holders and managing their expectation. Leading/ active participation in business discussions with stakeholders and steering committee members
    6. Involved from early stage of project including Analysis and design, development, QA, and deployment
    7. Worked as SME (Software Module Expert) to assist team with appropriate business rules, data flow and architectural dependencies
    8. Business development/ account span enhancement
    9. Change control and scope management
    10. Risk evaluation and mitigation
    11. Lead a team of highly skilled people
    12. Issue escalation
    13. Provided consultancy for new technologies
    14. Provided business proposals for various projects
    15. Standardized the development processes

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Education

  • B. Tech.
    SNDT University
    B. Tech.
  • SAFe® 6.0 Product Owner/Product Management
    SAFe® 6.0 Product Owner/Product Management

Skill set

Categories

  • Other