Freelancer profile translated to English.

Description

Are you the owner of a hotel, guesthouse, or hotel concept, and you want to offer your clients much more than just a stay? I will help you create or develop your business by focusing on customer experience, service quality, and the overall consistency of your offering.

My expertise, developed with international brands such as Soho House, Six Senses, and Club Med, allows me to support you on key issues: positioning, service quality, differentiation, and operational excellence.

I distinguish myself through a tailor-made, human-centered approach that combines attention to detail, field expertise, and strategic insight.

I am involved in projects such as:

Designing customer journeys and immersive experiences, aligned with your positioning
Opening or repositioning strategy, with definition of offer and brand pillars
Service quality audit and improvement, with implementation and monitoring of action plans
Creation of operational guides and reception standards, to ensure consistency and team skill development
Development of differentiating and sustainable offers, designed to build loyalty and performance

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Brest (up to 50km), Rennes (up to 50km), Paris (up to 50km), Lyon (up to 50km), Marseille (up to 50km)

HF HOSPITALITY CONSULTING
Founder & Hospitality Consultant
HOSPITALITY
June 2025 - Today (1 year)
Advising clients on openings, operational transitions, and onboarding, ensuring smooth handovers and effective process implementation.
Developping design-led, service-focused, and eco-conscious strategies that also enhance brand positioning and marketing impact, helping properties attract and engage their target clientele.
Providing actionable recommendations on product, service standards, and operational efficiency to elevate overall property performance.
Collaborating with clients to define bespoke action plans, supporting sustainable growth and distinctive hospitality experiences
CLUB MED
Room Division Product & Services Manager - Europe / Africa / French West Indies
HOSPITALITY
May 2024 - June 2025 (1 year and 1 month)
Lyon, France
Strategic Planning & Seasonal
Review Led product diagnostics and competitive analysis to identify growth opportunities
Assessed seasonal performance across guest satisfaction and financial KPIs Delivered strategic recommendations to shape future offerings
Guest Experience & Brand Strategy
Designed new guest experience concepts aligned with Club Med's brand identity
Collaborated cross-functionally to translate insights into innovative, marketable services
Service Optimisation & Efficiency
Defined and refined service specifications and product standards
Oversaw implementation and issued recommendations to enhance quality and consistency
Construction & Renovation Projects
Responsible for construction standards compliance and updating technical briefs and coordinated with internal stakeholders
Represented the P&S stream in strategic build and refurbishment projects

Digital Innovation
Contributed to digital transformation projects and tool development
Supported operational rollout and adoption of new digital solutions
Change Management Project Management Team Management Budgetary Control Budget Management
AURIENS GROUP
Head of Resident Services & Club Resident Services
HOSPITALITY
October 2022 - May 2024 (1 year and 7 months)
Chelsea, London, England, United Kingdom
Oversaw resident onboarding, retention, and pre-move-in experience
Managed front of house, housekeeping, laundry, budgets & P&L
Led resident move-in projects, coordinating contractors, designers, OS&E/FF&E procurement and budget control
Handled financial queries, invoicing, tenancy renewals and legal licensing Directed PMS implementation task force post-opening, including benchmarking and training
Consulted on operational and design strategy for future Auriens developments Acted as GM deputy during absences
Budget Management Project Management Operations Management Operational Management Product Development