Freelancer profile translated to English.
Back to original languageAbout Susanne
Digital Leadership. Product Innovation. Efficient Implementation.
With over 10 years of experience as a project manager, product owner, and digital consultant, I manage complex projects at the intersection of technology, product, and customer success. My USP: I bring digital products to market quickly and sustainably – from strategy to go-live.
Scaling and optimization of customer success architectures (including HVV DeutschlandTicket)
Technical project management for digital product innovations (e.g., Eschenbach Optik)
Agile methodology expertise (SCRUM, Kanban), JIRA and CMS professional
Efficient process automation and team enablement
Cross-industry experience: Mobility, E-Commerce, Optics, Banking
I turn complex challenges into measurable successes – hands-on, structured, and with digital foresight.
German
Native or bilingual
English
Fluent
Dutch
Conversational
French
Basic
Can work on-site
Münster (up to 50km)
Experience
- S-Bahn Hamburg (DB) / HVV DeutschlandticketInterim Product Owner Digital PlatformsTRANSPORTATIONAugust 2025 - Today (10 months)Hamburg, Germany• Interim PO for the HVV job ticket with responsibility for backlog prioritization and stakeholder management• Management of a migration project with high management visibility• Consulting support for the transformation of customer service towards AI-supported processes (CS architecture, automation, self-service)
- Große BundesbehördeScrum MasterPUBLIC SECTORJune 2025 - September 2025 (3 months)Nürnberg, Germany• Introduction and scaling of agile working methods (Scrum / SAFe) in the DMS project• Close collaboration with the Product Owner team for backlog prioritization and rollout definition• Coaching of the project team based on SAFe for sustainable transition to operational business• Sprint planning, execution, and moderation, including progress documentation• Status and progress tracking using Jira, Confluence, and MS agile processes
- Contidata GmbHInterim Product Owner Cash Register SystemsMay 2024 - July 2024 (2 months)• Short-term assumption of PO representation for digital cash register systems with close connection to hardware integration• Structured analysis of existing business processes to derive technical requirements• Sprint planning, backlog maintenance, and release management based on Azure DevOps• Optimization of Scrum processesTools &
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Education
- GERMAN-DUTCHINTERNATIONAL BUSINESSDEUTSCH- NIEDERLÄNDISCH
- Diplom-Betriebswirtin (FH),DORTMUND UNIVERSITY OF APPLIED SCIENCES AND ARTS2010Diplom- Betriebswirtin ( FH),