Freelancer profile translated to English.
Back to original languageAbout Steven
IT professional since childhood**, I used to change the **batteriesof myGameboyand blow into thecartridgeofSuper Nintendotorestartthe game. Today, I work onsystems and networksinfrastructures to assistIT teamsalreadyon-siteor to startan exciting project.
With over10 yearsof experience insystem software/hardware and networksupport, I also deploynetwork equipmentsuch asswitchesandWi-Fi access pointsin client environments. I also enjoy getting involved in projects that involvegreat powers**, therefore **great responsibilities**, such as installing a **monitoringsystem orservicesolutions running withWindows Server.
I also havesome knowledgeofMicrosoft AzureandIntune.Icorrectly master**Microsoft 365, Sharepoint** and finallyTeamstools viaVoIP.
Very comfortable withWindowsbut also withmacOS**, I imagine **solutionsdaily to more easily assistusersin carrying outtheir missions**, such as **level 2 and 3 IT support**, training on good **usageandsecuritypractices.Hardware and software maintenanceare also part of my **skills**.
Ipersonallyset upLLMs (AI Chatbots)and usemachine-learningorRAG techniquestofine-tunetheirbehaviors.
I also spent agood yearas a trainer intraining organizations.Very comfortable with thepedagogicalaspect, I enjoyed thisgreat experience.
French
Native or bilingual
English
Fluent
Can work on-site
Meaux (up to 30km), Paris (up to 10km)
Experience
- DHM-TechSystem AdministratorTECHNovember 2025 - Today (7 months)Paris, FranceIT Technician N3/System Administrator*Installationofnetworkequipment (server, switch, Wi-Fi etc...)*Configurationof equipment andnetwork servicesunderWindows Server*Auditandadvice*InterventionthroughoutFranceRegularmission, butnot full-time.
- ASUS FranceIT Technician N2/N3TECHOctober 2024 - November 2025 (1 year and 1 month)Noisy-le-Grand, FranceIT Technician N2/N3 - ASUS / TUF / ROG*N2/N3 Supportto assist the Hotline - (Hardware and software)*N3 Support and managementof ASUS repair centers*TrainingonASUS software and toolsfornewcomersand **repair centers**.*Technical supportforinfluencersandjournalistsPermanent contracttoreplacethe previous technician.
- SupplayIT TechnicianHUMAN RESOURCESJuly 2022 - September 2024 (2 years and 2 months)Reims, FranceDevelopment-oriented IT Technician*N1/N2 IT Supportfor users in180 branches*Supportforbusiness applications
- Usertrainingon specificbusiness applications
*Customer serviceon application platforms (Play Store/App Store)Long-term missionas part of theIT team's expansion.
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Education
- IT Support TechnicianGreta GTME Lognes (77)2016Installation et configuration des postes informatiques (Systèmes d’exploitation, logiciels, drivers, périphériques) Diagnostic et maintenance du matériel et des logiciels (Tests, réparations, remplacement de composants, résolution de bugs) Administration et dépannage des réseaux (Connexion, adressage IP, Wi-Fi, sécurité, services réseau) Sécurité informatique et protection des données (Antivirus, sauvegardes, bonnes pratiques, prévention des failles) Support technique et assistance aux utilisateurs (Accueil, analyse des besoins, résolution d’incidents, communication)