Souhaib Lachkar

Preparation and presentation of dishes according to established standards. Cost control, inventory management, and food quality assurance. Support in ingredient preparation, dish assembly, and kitchen cleaning. Learning culinary techniques and food safety procedures. Collaboration with the kitchen team in carrying out assigned tasks during services.

Cordial and professional attention to guests during check-in and check-out. Reservation management and room assignment according to guest preferences. Handling phone calls, emails, and guest inquiries, providing information about hotel services and local activities. Effective problem-solving and complaint handling to ensure customer satisfaction. Collaboration with other departments, such as housekeeping and maintenance, to ensure the smooth operation of the hotel. Administrative tasks management, expense control, and financial report preparation. Customer service and commercial relationship management to ensure customer satisfaction and retention.

Sales process, after-sales customer service.

Stock management.

Inventory.

Order preparation.