Freelancer profile translated to English.
Back to original languageAbout Soufiane
Workstation Engineer / Modern Workplace with 15 years of experience, I support companies in the management, deployment, and optimization of their user environments.
I work on Windows 10/11, Microsoft 365, Intune, SCCM/MECM, Autopilot, Active Directory, GPO, application packaging, L2/L3 support, and fleet management.
I can assist you with:
• Windows workstation migration and deployment
• Master image creation or evolution
• Deployment via Intune, Autopilot, SCCM/MECM, or MDT
• Application packaging and distribution
• Task automation via PowerShell
• Complex workstation incident resolution
• User experience improvement
• VIP support and IT team assistance
• Security hardening: GPO, BitLocker, updates, compliance
Accustomed to large enterprise environments, I am autonomous, rigorous, service-oriented, and capable of quickly integrating into an existing IT team.
My goal: to help you make your workstation environment reliable, modern, and optimized, while ensuring a smooth and efficient user experience.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- BCA ExpertiseWorkstation Engineer / Modern WorkplaceAUTOMOBILENovember 2022 - Today (3 years and 7 months)Asnières-sur-Seine, FranceAdministration of Microsoft 365, Exchange Online, and Entra ID environments: management of mailboxes, licenses, delegations, groups, identities, and permissions.Management and security of workstations via Microsoft Intune, SCCM/MECM, and Endpoint Security.Deployment, configuration, and support of Windows 10/11 environments.Handling of L2/L3 incidents, user support, and VIP support.Participation in the continuous improvement of the Modern Workplace environment: automation, compliance, security, and user experience optimization.
- EnedisIT Consultant – Support & User EnvironmentsENERGY AND UTILITIESJune 2022 - November 2022 (5 months)92400 Courbevoie, FranceTechnical and functional assistance to VIP and SVIP users in a large enterprise environment.Handling, qualification, and resolution of incidents related to workstations, business applications, messaging, and user access.On-site and remote support for Windows, Microsoft 365, Active Directory, and collaborative tools environments.Management of user requests: accounts, access rights, permissions, hardware, software, and workstation configuration.Escalation and follow-up of complex incidents with L2/L3, infrastructure, and security teams.User support, clear communication, and adherence to service level agreements.Contribution to the continuous improvement of support and user experience.
- SodexoIT Consultant / Systems Administrator – User EnvironmentsRESTAURANTS AND FOOD SERVICEMarch 2017 - December 2019 (2 years and 9 months)92130 Issy-les-Moulineaux, FranceAdministration and operation of Windows user environments in a large enterprise context.Incident and request management using ITSM tools, particularly ServiceNow and Ivanti, in compliance with ITIL processes.IT asset lifecycle management: hardware reception, workstation imaging and preparation, user assignment, fleet tracking, moves, removals, and de-provisioning.Updating and ensuring the reliability of fleet data in the CMDB and ITAM tools.Hardware stock management, participation in IT fleet inventories, and user equipment tracking.Execution of operational reporting and monitoring of KPIs related to the IT fleet and service quality.User support and coordination with support, infrastructure, and on-site teams.
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Education
- Computer Science DegreeESGI2007Licence Informatique
- HND in Computer Science and ManagementECE. Engineering School.2006BTS Informatique et Gestion