Freelancer profile translated to English.

Description

Litigation and abatement officer with experience in administrative file management and procedural monitoring. I assist companies and individuals in processing claims, analyzing situations, and finding appropriate solutions in compliance with current regulations.

Thanks to my organizational skills, rigor, and analytical ability, I can provide my clients with reliable file tracking, efficient dispute management, and responsive and professional support.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

SERVICE DES MOYENS GENERAUX - UNITE RELATION CLIENTELE
Water and Sanitation Litigation and Abatement Officer
January 2024 - Today (2 years and 5 months)
Amiens, France
Application of abatement and claims procedures and Development and compilation of files.
• Ensure follow-up of requests and deadlines. Drafting of official correspondence. Thorough knowledge of the different calculation methods for caps related to the WARSMANN Law.
• Telephone and in-person reception of subscribers for requests.
• Work in conjunction with the various departments of the management, and the different divisions within the SRU and collaboration with the water mediator (plumber team for appointments, billing for invoice cancellations, and customer service team for subscription requests...)
• Collaboration with the Public Treasury.
Data Analysis Client Management Debt Collection Communication File Tracking
CALLWEB
Telephone Advisor
June 2014 - December 2014 (6 months)
Amiens, France
Inform the customer about the status of their order Delivery time Order taking Complaint processing
Mairie d’Amiens
RECEPTION AGENT
May 2012 - November 2012 (6 months)
In-person and telephone reception Drafting of correspondence Mail distribution, user guidance