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Sonia MissoumSM

Sonia Missoum

Automation and Project Management Consultant

€750/day
Paris, FR
0-2 years
Microsoft Excel
AI and Data Analysis
Customer Experience
Data Analysis
Project Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Sonia

Customer experience, automation, and project management consultant, I help companies optimize their processes and improve customer performance. I work on data analysis, KPI implementation, workflow automation, CRM deployment, and the integration of artificial intelligence solutions. I also provide team training to ensure rapid and sustainable adoption of tools. Rigorous, structured, and highly adaptable, I provide concrete and effective solutions aligned with the operational challenges of each organization.

  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

  • Arabic

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • Edenred
    Customer Experience Project Manager
    BANKING AND INSURANCE
    September 2023 - August 2025 (1 year and 11 months)
    Paris, France
    - Management of relational satisfaction surveys and analysis of results.

    - Presentation of insights to business teams to support continuous improvement.

    - Design of dashboards and automated Excel files for KPI monitoring.

    - Deployment and promotion of the VoicER tool (AI verbatim analysis) to various departments.

    - Training of business teams on the use of the Medallia platform (voice of the customer).

    - Conducting ad hoc studies to address specific customer issues.
    Microsoft Excel Medallia Microsoft Power BI ChatGPT Salesforce
  • Evenia
    Event Project Manager
    ENTERTAINMENT AND LEISURE
    May 2021 - Today (5 years and 1 month)
    Paris, France
    - Organization and coordination of corporate events for prestigious clients.

    - Moderation and operational management of high-end corporate events.

    - Welcoming and assisting guests to ensure a smooth and high-quality experience.

    - Coordination with service providers, technical teams, and organizers.

    - Supervision of the smooth running of events and real-time problem-solving.

    - Representing clients' brand image to their guests and partners.

    - Participation in events for renowned companies and establishments such as The Ritz Paris, Four Seasons Hotel George V, Paris, KPMG, and Winamax.
    Relational
  • Emma
    Business Process Automation Consultant
    RETAIL (LARGE RETAILERS)
    January 2026 - Today (5 months)
    Lyon, France
    - Analysis and optimization of operational processes to reduce manual tasks and error risks.

    - Automation of supplier order files and purchase orders.

    - Implementation of automated customer order tracking systems.

    - Development of dashboards for tracking warranties, returns, and after-sales services.

    - Administration and optimization of the Skara CRM for tracking clients, sales opportunities, and interactions.

    - Automation of reminders, alerts, and notifications for deadline tracking.

    - Centralization of operational data to improve visibility and decision-making.

    - Creation of tailor-made solutions to save time and increase team efficiency.
    Microsoft Excel Claude Canva

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