Freelancer profile translated to English.

Description

I am a versatile candidate. You will be able to see this through my following experiences:

I- Technical support & user assistance

I provide remote support to users on various types of equipment (tablets, smartphones, computers), offering them personalized assistance to resolve the technical problems they encounter daily.

II- Application supervision and mobile fleet management

I am responsible for monitoring the performance and proper functioning of the mTOMADY application. To do this, I use a mobile device management (MDM – Scale Fusion) solution to remotely control devices, ensure their compliance, and maintain their operational availability.

III- Process management and team coordination

I improve internal processes and ensure field follow-up in coordination with the teams to achieve the company's objectives.

IV- Commercial and relational activities in the BTP sector

I carried out commercial prospecting with professionals in the BTP sector in the overseas territories such as Guadeloupe, Martinique, Guyane, La Réunion, Mayotte..., while ensuring the follow-up of construction sites, coordination with partner service providers, and updating their administrative files.

V- Quality control and data management

I was responsible for checking the consistency between XML files and source images to ensure the reliability of the collected data.

Thanks to this diverse background, I demonstrate great ease in adapting to different types of work, combining technical, operational, relational, and administrative skills. I have adapted to technological, commercial, and field environments, combining rigor and efficiency. My versatility, from technical support to customer management, is an asset for supporting an evolving organization.

Languages

French
Native or bilingual
English
Conversational
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Qualiblue
Administrative and Commercial Assistant
CIVIL ENGINEERING
August 2019 - June 2021 (1 year and 10 months)
Tananarive, Madagascar
In my role, I conducted targeted prospecting with BTP professionals in the overseas territories (Guadeloupe, Martinique, Guyane, Réunion, Mayotte, New Caledonia). I ensured the follow-up of ongoing construction sites and coordination with clients and service providers to guarantee quality and deadlines. I also updated partners' administrative files. My role included handling various cross-functional tasks essential to the business. The overall objective was to optimize our network and customer satisfaction.
Email Scraping Facebook Community Manager Microsoft Office Call Center
mTOMADY
Operation Officer
TECH
August 2022 - Today (3 years and 10 months)
Tananarive, Madagascar
As an Operations Officer at mTOMADY, I am responsible for operational preparation before the deployment of any new project. This includes configuring our web application to allow various types of users to access their respective accounts, using distinct interfaces adapted to their roles.

I also supervise a multidisciplinary team, consisting of a helpdesk, a transcriber, and a medical advisor, to ensure the smooth running of daily operations.

Our platform manages beneficiaries covered by financial organizations in the health sector. As such, I am also responsible for acquiring, configuring, and providing work tools: desktop or laptop computers, tablets, and smartphones.

The management and maintenance of this equipment are carried out remotely using a Mobile Device Management (MDM) solution, in this case Scale Fusion, which allows us to ensure the security, monitoring, and updating of devices, even in the field.
Mobile Device Management Help Desk Support Data Analysis Team Management Lean Management