Freelancer profile translated to English.
Back to original languageAbout Sofya
8+ years of experience on international Salesforce projects, as a Business Analyst and Solution Manager. I have a dual background in technology and management, which is useful for managing IT projects.
I have acquired my project management skills in an international environment and, through my various assignments, have been involved in all phases of a project, from scoping and functional requirements to solution deployment and user support.
French
Native or bilingual
English
Fluent
Russian
Native or bilingual
Can work on-site
Paris 15e Arrondissement (up to 50km)
Experience
- FM Logistic Corporate
On Malt
Project Manager - FM Logistic Corporate V13 (extension of mission Jan 2026-Mar 2026)LOGISTICS AND SUPPLY CHAINJanuary 2026 - March 2026 (3 months)Paris, FranceAs the company's CRM Manager, I managed the sales process, solution design, and production launch. I was then in charge of adoption and change management for all the different user groups. - FM Logistic CorporateCRM Group Project ManagerLOGISTICS AND SUPPLY CHAINMarch 2021 - Today (5 years and 3 months)Roissy-en-France, France
- DeloitteSenior ConsultantCONSULTING AND AUDITSOctober 2018 - November 2020 (2 years and 2 months)Paris, FranceYVES ROCHERDeployment of Salesforce Marketing Cloud• Business needs gathering• Customer journey analysis, definition, and optimization• Workshop organization• Redefinition of omnichannel journeys• Support in transformations & best practices• Change management: definition of training and communication plan• Management of campaign KPIs• "Agile Safe" mode workC&I (Customer & Industry)Internal Deloitte project for Agile Salesforce CRM deployment• User needs analysis and gathering• Backlog management• Release planning management• Evolution testing• Analysis of adoption data for improvement proposals• Data analysis for migration• Definition of communication plan and content by user group. Tool used: InsideBoard.• Development of the opportunity management project for the Strategy Consulting department, taking into account their specificitiesSAMU SOCIALPro bono project led by Samu Social International in collaboration with the Salesforce and Deloitte teams, related to the COVID19 pandemic.As a Business Analyst, I created and deployed a telephone platform, "SOS confinement," based on the Salesforce tool, with the aim of being activated for the most peripheral individuals, those least visible to usual aid and assistance systems.Launch of the platform with a very tight schedule for an emergency launch.Start of the mission without pre-defined functional requirements from the business.Work in a small team (4 people) requiring very rapid decision-making.Project stakeholders from very diverse backgrounds (ages, professions, etc.) in an extra-professional environment.
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Education
- Master 2 in Computer Science applied to BusinessSamara State University, Russia2010
- Master 2 in Management and OrganizationParis Dauphine University2014
Certifications
- Salesforce AdministratorSalesforce2015
- Sales CloudSalesforce2018