Freelancer profile translated to English.
Back to original languageAbout Simon
🚀 Expert Hubspot & Revenue Operations | Field and technical approach 🚀
Are your CSM and Sales teams spending **too much time on processes**?
Do you feel you're notfully leveraging leadsgenerated by marketing?
Is your CRM **a mess**?
Are managers struggling to **track performance**?
For 5 years, I've been helping scale-ups optimize Sales and CSM processes for growth, with 3 key pillars:
- ⚡️Efficiency(for operational excellence)
- 🛡️Robustness(for longevity)
- 🧘Simplicity(for flexibility and team adoption)
My support
🟠 Hubspot Process 🟠
- Creation of objects, pipelines, properties, views, roles, workflows
- Lead segmentation andscoring
- Building customsales funnels
- Integrating Hubspot flows with other tools and processes
📊 Data 📊
- Defining relevant metrics andKPIsto track
- Adapting processes to collect the right data
- Improvingdata quality(good CRM hygiene)
- Creatingdynamic reportsand dashboards (Hubspot, Metabase, Looker, etc.)
📖 Documentation and Training 📖
- Documenting processes onNotionor other tools
- Training business teams and managers (processes, data)
- Empowering managers on data (using a dashboard, modifying it, adding filters, etc.)
Why work together?
- 🎯Results-oriented: we define the objectives to be achieved at the beginning of the mission
- 🔧Field-oriented: as a former salesperson, I ensure that each project implemented corresponds to the reality of Sales/CSM and is customer-centric
- 🌐Systemic vision: I anticipate the chain reactions of a local change on teams, processes, and systems
- 🧩Technical mastery(Hubspot, SQL, BI tools, etc.)
- ⭐5 years of experiencein Sales & Revenue Ops
French
Native or bilingual
English
Fluent
Can work on-site
Marseille (up to 50km), Paris (up to 50km), Lyon (up to 50km), Caen (up to 50km)
Experience
- DualSunRevenue Operations ManagerENERGY AND UTILITIESAugust 2023 - March 2026 (2 years and 7 months)Marseille, FranceDualsun is a solar panel manufacturer, manages a network of partner installers (B2B) and assists B2C clients with their projects.
1️⃣ Lead Scoring
- Segmentation of incoming leads based on objective criteria
- Standardization of practices
- **Result**: Halved processing time for 'Small' clients
2️⃣ Implementation of a Sales and Customer-oriented Sales Pipeline
- Review of sales funnel criteria and stages
- Creation of specific Sales views
- Transition from reactive Sales management to proactive management
- **Result**: Halved closing time
3️⃣ Complete Overhaul of the B2B Animation System (Cashback)
- Cashback is the primary tool for animating the Dualsun installer network
- Complete redesign of the calculation method to meet 4 criteria: simple, motivating, automatic and real-time calculation, profitable
- **Result**: +100% Cashback presentations to B2B clients
4️⃣ Creation of Sales, CSM, and Marketing Dashboards from Scratch
- Uniform definition of all CRM fields
- Creation of dynamic reports
- Regular optimization for good data quality
- Embedding data culture into team routines (weekly, 1:1)
- **Result**: Transition from no dashboards to daily use by all teams
5️⃣ Other Missions and Results
- Complex ad-hoc analyses for important business decisions (ROI of trade shows, impact of distributor expansion strategy on revenue, reasons for customer churn, etc.)
- Resolution of process issues in lead generation (audit, complex data analysis, process adaptation, monitoring) saving €20k per year
- Assistance with stock management (data analysis, tool implementation, etc.)
- Alignment of all teams (distribution, CSM, Sales, marketing) by modifying processes and formalizing each person's responsibilities.
- Otovo BelgiumSales Operations ManagerENERGY AND UTILITIESAugust 2021 - August 2023 (2 years)Paris, FranceOtovo is a European group (13 countries) that sells turnkey solar installations to individuals through a network of partner installers.
1️⃣ Sales Funnel Structuring (from lead to closing)
- Implementation of automatic lead scoring
- Creation of playbooks (SDR, AE, AM)
- Multiple optimizations to improve operational efficiency
- **Result**: Conversion rate x2 in one year.
2️⃣ Self-Service Implementation
- Creation of a complete process to allow certain clients to purchase autonomously (lead segmentation, email automation, Sales alerts if needed, data monitoring)
- **Result**: 100 clients signed with less than one call = €1M in revenue generated
3️⃣ Improvement of Handovers Between Teams
- Within teams (SDR→AE→AM) and between teams (Marketing→Sales→CSM)
- Formalization of the scope and responsibilities of each role (clear and measurable handover criteria)
- **Result**: -30% cumulative processing time for CSM and Sales teams
4️⃣ Training and Documentation
- Playbook implementation
- Documentation of sales and product knowledge on Notion
- Process documentation
- Regular training on new products and processes
- **Result**: Onboarding time halved
5️⃣ Building All Sales Data
- Adapting processes to collect the right data
- Creation of dynamic reports for salespeople and management
- Result: Weekly monitoring of sales performance
- Otovo BelgiumB2C Sales AdvisorENERGY AND UTILITIESJanuary 2020 - January 2021 (1 year)Paris, FranceProspect qualification, needs discovery, closing.Feasibility and performance study.Results:
- Average of ~ €200K monthly revenue signed.
- Top salesperson on the team for 6 consecutive months.
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Education
- Master Grande ÉcoleMontpellier Business School | Groupe Sup de Co2020Master Grande École
- Classe Préparatoire aux Grandes Écoles (CPGE)Lycée Charles de Gaulle | Caen (14)2016Classe Préparatoire aux Grandes Écoles (CPGE)