Simone Pinzger

Guest communication via chat, phone or email – friendly, solution-oriented and professional

Check-in & Check-out – smooth handling of arrivals and departures including billing

Reservation management – processing bookings, changes and cancellations

Complaint management – quick and empathetic solutions for guest concerns

Coordination with internal departments (housekeeping, service, management)

Administrative tasks – maintaining guest data, cash management, organization at the reception

With my combination of service orientation, organizational talent and communication experience, I ensure an efficient process at the reception and a positive guest experience - on site or remotely.

I support companies in designing their customer communication and external presentation professionally and effectively.

Customer service & complaint management: friendly, confident and solution-oriented processing of emails

Homepage design: modern and user-friendly website texts & structure

Newsletter design: creative content that informs, engages and encourages action

Price calculation: precise and market-oriented calculation for economically successful offers

With my combination of organizational talent, creativity and commercial thinking, I ensure satisfied customers and a strong external image.