Freelancer profile translated to English.

Description

Freelance telephonist specialized in customer relations and remote support, I am an organized, responsive person who is comfortable with communication. Used to multitasking and prioritizing, I know how to maintain a professional and positive attitude even in stressful situations.

I support companies in managing their customer relations: incoming and outgoing calls, customer follow-up, appointment scheduling, assistance, light administrative support, and exchanges by phone, email, or chat.

My strengths:

• excellent listening skills

• clear and empathetic communication

• autonomy and seriousness

• stress and unforeseen event management

• service orientation and customer satisfaction

I can bring to your project a reliable, human, and professional presence to improve the customer experience and represent your company with kindness and efficiency.

Available for remote freelance missions.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Eurauto,
Digital Advisor
January 2019 - January 2024 (5 years)
59320 Englos, France
Analysis of daily figures. Processing of customer leads for all brands (Opel, Fiat, Jeep, Kia, Suzuki). Management of customer recall campaigns and online appointments. Follow-up of satisfaction calls and appointment scheduling via Excel. Management of customer GDPR. Organization of loaner vehicles. Customer payment and accounting closing.
Customer relations Inbound and outbound call management Outgoing calls Appointment scheduling Email management
Chronodrive,
Customer Experience Assistant
June 2012 - August 2018 (6 years and 2 months)
Wasquehal, France
Reception and customer support. Customer satisfaction management and dispute resolution. Information on promotions and commercial operations. Calls for recruitment operations and customer loyalty. Administrative management and HR follow-up of employee files.
After-sales service (SAV) Priority management Multitasking Active listening Problem solving