About Serge
- I manage and secure your critical projects, providing rigorous cost, quality, and deadline management. I stop the bleeding, cauterize, and revive projects that are off track. But that's not all...
- SMEs, Mid-caps: I bring your IT system back under control through adapted transition management.
- Roquette Frère: took over the €6M Salesforce program which was already over budget in the first year.
- Assurpeople.com: transition management following the IT Director's burnout (15 resources)
- La Méta (GIE): took over the management of the IT system creation (€1.5M)
- Thales: coaching the project manager to get a Third-Party Maintenance (TPM) back on track
- Auchan: transition management of the textile purchasing domain (Oracle ERP, WMS, TXT), €2 billion in revenue
French
Native or bilingual
English
Fluent
Experience
- Z-CONSULTProject Director / Transition ManagerCONSULTING AND AUDITSApril 2018 - Today (8 years and 2 months)Lille, FranceMissions carried out as a freelancer since 2018 for large corporations and public entities in program management, transition management, and IT system audits.
- Management of complex IT programs in direct liaison with general management (scoping, budgets, risks, governance)
- Transition management for IT functions (CIO / domain managers) with scope takeover and organizational structuring
- Performance of IT audits (architecture, organization, delivery) with operational recommendations and IT roadmap definition
- Management of multi-domain service providers (architecture, infrastructure, development, security, BI, TPM) and contract management
- Facilitation of governance bodies (project committees, steering committees, arbitration committees) and support for business units in defining needs
**Key Intervention Examples**:- GIE La Méta: program management for building a complete IT system from scratch
- IDKIDS: IT system architecture audit and APIfication recommendations + organizational support
- CCI Lille / ASTAV / Centre l’Espoir / Kaefer Wanner: CIO audits (development methodology, SaaS outsourcing, team organization, IT roadmap)
- Groupe Situaction: organizational audit and repositioning of IT in a product-centric approach
**Skills**: Program Management, IT Architecture, Infrastructure, CISO, Pentests, TPM, BI, Budget Management, Transition Management - RoquetteTransverse Project DirectorAGRICULTURESeptember 2022 - December 2025 (3 years and 3 months)Lestrem, FranceMission for Roquette (agri-food industry), in liaison with the Commercial Transformation Director, in a multi-ERP and Salesforce integration context (600 users, €6M budget over 4 years).ARTEMIS PROGRAM - SALESFORCE INTEGRATION
- Took over the management of the Artemis program for Salesforce integration in Sales & Marketing (Service Cloud, Sales Cloud)
- Following the acquisition of IFF by Roquette, scoping of the integration program (quotation, pricing, product lifecycle management, customer lifecycle management, sales funnel, service processes)
- RFP for integrator and CPQ solution selection, including managing the "quotation" project, defining the roadmap, and coordinating 2 service centers (business analysts, test leads, integrators, change manager, AMOA)
- Management of the €6M Salesforce program over 4 years, including taking over and finalizing the 3-year roadmap, managing budget/commitments, and overseeing the integrator/project team
- Facilitation of steering bodies (SteerCO, SponsorCO, weekly meetings) with capacity planning and budget/resource management
TRANSVERSE PROJECTS- Management of the supply chain project, providing driver/customer files (SAP flow and NUXEO DMS processing)
- Management of the YARD program for automation and digitalization of truck routes at a pilot site (2 years)
- Scoping and management of the electronic invoicing project for 5 countries (PDP: EDICOM)
- Management of the NUXEO document management tool upgrade + related projects
- Management of costs/quality/deadlines with various feasibility studies
RESULTS ACHIEVED600 Salesforce users deployed | Roadmap taken over and finalized for 3 years | €6M budget managed effectively | Successful post-acquisition integration of IFF | Supply chain automation and digitalization**Skills**: Salesforce (Sales Cloud, Service Cloud, Pardot), CPQ, SAP, EDICOM (electronic invoicing), NUXEO, Multi-ERP, Document Management - La MétaProject DirectorCIVIL ENGINEERINGApril 2020 - July 2022 (2 years and 3 months)Villeneuve-d'Ascq, FranceIn direct liaison with the General Management of GIE La Méta (public sector – social housing providers) for the construction of an IT system from scratch.
- Definition of the IT strategy (scoping, master plan, governance) with budget scoping and risk management
- Full management of the IT system construction program with coordination of multi-domain service providers (UX, development, infrastructure, security, BI, testing, TPM)
- Structuring and management of calls for tender in conjunction with legal services, including offer analysis and contract/amendment negotiation
- Facilitation of governance bodies (steering committees, arbitration committees) with stakeholder alignment (La Méta / housing providers)
- Management of change management in coordination with business and domain managers
**Skills**: IT Architecture, Infrastructure, Security, BI, TPM, IT Governance
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Education
- Maîtrise informatiqueUniversité Lille I1994Maîtrise informatique