Freelancer profile translated to English.

Description

I am a Digital Workplace Project Manager specializing in Microsoft 365 environments, with over 10 years of experience in transforming workstations and collaborative tools.

I support companies in their IT modernization projects, particularly in:

• migrating Windows 10 to Windows 11

• deploying and managing Intune (MDM / MAM)

• structuring and securing Microsoft 365 environments (Entra ID, Teams, OneDrive, SharePoint)

• optimizing user experience and reducing incidents

I am involved from end to end, from scoping to deployment:

• assessment of the existing situation and identification of areas for improvement

• definition of strategy and standards (Workplace, security, governance)

• project management (Business/IT alignment / Technical direction)

• deployment and user support

• implementation of support and best practices

I have notably worked on:

• large-scale migration projects (several hundred workstations)

• industrializing deployments via Intune / MECM

• rationalizing M365 environments (governance, security, usage)

• optimizing infrastructures and reducing workplace-related costs

My goal: to propose pragmatic, secure solutions adapted to business needs, while ensuring a smooth user experience.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km)

ESN MEEDZ
WORKPLACE ENVIRONMENT PROJECT MANAGER
January 2026 - Today (5 months)
Lyon, France
• ● Definition and implementation of the workplace environment strategy (workstation, GPO policies, security)
• ● Management of the Windows 10 to Windows 11 migration project (scoping, deployment, support coordination)
• ● Participation in technical choices and design of workstation infrastructures
• ● Maintaining operational readiness of Windows and Microsoft 365 environments
• ● Management of the renewal of the call for tenders contract (needs analysis, specifications, service provider monitoring)
• ● Management of the integration of a new brokerage service provider
• ● Implementation of a PDF compression solution before document management system integration
• ● Resolution of L2/L3 incidents within the Workplace scope
• ● Standardization and automation of processes (PowerShell, GPO)
• ● Development of operating procedures and technical documentation
• ● Management of service providers and SLA monitoring
• ● Contribution to service continuity and IT system security
Constellation
Team Leader L2 Operations Freelance
DIGITAL AND IT
October 2025 - December 2025 (2 months)
Lyon, France
Métropole de Lyon – IT Service Provider Constellation

General Context:

Joined the Constellation group as a freelance Team Leader following the award of the contract for the Métropole de Lyon, with the mission of setting up the team and managing the transition from the outgoing provider. Unfortunately, the mission ended after two months due to a legal dispute between the Métropole de Lyon and the Constellation group.

Coordination of L1 and L2 support teams (8 employees)
Management and planning of team activities
Participation in employee recruitment
Technical and organizational pivot role with the Service Delivery Manager
Handling of complex L2 incidents and requests
Management of major incidents (P1 / P2) and participation in crisis management meetings
Prioritization, tracking, and closure of tickets within SLA
Production monitoring
Technical operational support for the client
Execution of delegated administration tasks
Participation in IT system evolution projects
Contribution to the automation of operational tasks
Writing and updating documentation and knowledge base
Continuous improvement of operational processes and practices
Technical Support Team Leadership Management SLA
Coexya by extend pour le Crédit agricole
Technical Business Analyst
BANKING AND INSURANCE
November 2023 - October 2025 (1 year and 11 months)
Crédit Agricole Technologies Services – IT Service Provider Coexya
Communication & Collaboration Squad – Digital Workspace Tribe

Role as IT Project Manager / Business Analyst within the Digital Workspace Tribe, acting as an interface between business teams, internal technical teams, and service providers, on structuring projects related to Microsoft 365 and optimizing the group's telecom resources.

Main Missions:

Gathering and analyzing business needs related to collaborative uses (Teams, SharePoint, OneDrive, Outlook, Webex, Copilot).

Reintegration of L2/L3 M365 support within the squad: analysis of the existing situation, definition of a new internal support model, and management of the transition.

Coordination of internal squads, IT teams, publishers, and external service providers.

National management of L2/L3 incidents, including critical P1/P2 incidents and participation in crisis management meetings.

Prioritization, cross-functional communication, and root cause analysis.

Writing and updating procedures, deliverables, and operational documentation.

Implementation of dashboards and performance monitoring KPIs.

Management of the application lifecycle: testing, version upgrades, functional validations, and deployments.

Change management: user training and support.

Strategic Project – Audit & Rationalization of the Telecom Fleet (Orange – ~100,000 lines):

Inventory, consolidation, and analysis of the group's telecom fleet.

Study of usage and costs with optimization recommendations.

Creation of advanced analysis spreadsheets (Excel).

Coordination of actions with internal teams and Orange.

Overall monitoring, reporting, and management until closure.

Other Projects:

Analysis of Teams meeting QoS and recommendations for improvement.

Support for the implementation of Teams webinars.

Participation in the migration of personal drives to OneDrive.

Decommissioning of collaborative solutions.