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Description

Hello,

My name is Samir. I am currently an IT support technician with 12 years of experience in the field.

With my skills, I wish to put them into practice through useful missions and concretely meet the needs of companies.

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Inli action logement
Consultant Access Management Level 1
REAL ESTATE
January 2026 - May 2026 (4 months)
Paris, France
Consultant Access Management Level 1. INLI Groupe ActionLogement: Backup Jan 2026

- Management of user authorizations and access (level 1)
- Creation, modification, and deletion of accounts
- Processing requests via ticketing tool (JIRA)
- User support related to application access
- Compliance with security and conformity procedures

Technical environment: IKOS, AS400, Jira, Docaposte,
IKOS, AS400, Jira, Docaposte, Office 365
BNP PARISBAS
Support Technician
BANKING AND INSURANCE
October 2025 - December 2025 (2 months)
Boulogne-Billancourt, France
Support Technician BNP PARIBAS Oct.2025-Dec.2025
- Welcomed users for on-site support in kiosk mode at the IT Bar
- Ensured IT ticket follow-up, followed up and commented on tickets, performed remote or on-site interventions as needed by users
- Created and managed user access in AD. Access management: account creation/deletion, password resets.
- Assistance with login and use of provided IT tools.
- Organized and verified new arrival packages and conducted training and onboarding sessions
- IT asset management: Hardware monitoring, stock management, and loaner device retrieval - Moving or inventory services.
Technical environment: PIRUS, HIM, Windows 11, Microsoft Office 365, ServiceNow, PIRUS, OneDrive,
Nespresso
Support and Deployment Technician in Itinerance
DIGITAL AND IT
April 2025 - July 2025 (4 months)
Issy-les-Moulineaux, France
- Migration of Windows 10 to Windows 11 workstations
- Planning, backup, deployment, configuration of PCs and tablets
- Use of deployment tools: SCCM, Intune, automated scripts, ServiceNow
- IT asset management: Inventory, updates, preventive and corrective maintenance
- User support level 1 and 2: on-site assistance and post-migration support
- Installation of business applications Nesoft, P2L, Tiberius
- Installation and configuration of PCs and tablets in Nespresso boutiques
- Replacement of INGENICO wireless POS terminals with AYDEN POS terminals (assignment/configuration/installation/patching/pairing)
- Configuration of thermal printers (receipt printers)
- Logistics preparation (pallets, equipment) for deployments
- Rigorous application of security standards and internal procedures
Technical environment: Windows 11, Microsoft Office 365, ServiceNow, ASSET Manager SCCM, PC, tablets, AYDEN POS terminals, Nesoft, P2L, Tiberius
Windows 11, Microsoft Office 365, ServiceNow, ASSET Manager SCCM, PC, tablets, AYDEN POS terminals, Nesoft, P2L, Tiberius