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Description

I am an IT support technician (N1 N2) who has carried out several IT missions

User support N1 N2

IT asset management

Incident resolution

IT equipment maintenance

IT hardware troubleshooting

User assistance

Ticket management...

Service desk

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Bordeaux (up to 50km)

Autoentrepreneur
IT Support
June 2022 - Today (4 years)
N1/N2 IT support technician with expertise in incident management and technical support. Currently self-employed, I excel in hardware/software maintenance and have a strong command of ITSM tools (ServiceNow, EasyVista, BMC Remedy). With experience in banking (BNP Paribas) and industrial environments, I offer effective and personalized IT solutions to optimize your IT infrastructure.
System Administration Windows Active Directory
BNP Paribas Personal Finance
IT Support Technician
BANKING AND INSURANCE
September 2022 - December 2022 (3 months)
Bordeaux, France
IT support technician
N1/N2 assistance to users
SNOW ticket processing
Workstation preparation (imaging and installation)
Management of employee departures and arrivals
IT Support System Administration
SOLVAY
IT Technician
CHEMICAL
January 2023 - December 2024 (1 year and 11 months)
Pessac, France
N1 IT support technician at Solvay
On-site intervention for technical support to establish initial diagnosis
- Processing requests and incidents (via HELIX BMC, ServiceNow)
- Stock management, installation, and maintenance of IT equipment (PCs and hardware, printers, Chromebox for meeting, Gentec...etc)
- CMDB update
- Software installation and updates
- Assistance with network equipment installation and port patching (Cisco, Paloalto...)
- User awareness on IT security and best practices (Passwords, Phishing emails, backups)
- MDM enrollment for phones and tablets (Ivanti)
- Remote desktop control (RDS)
- Management of machines and user accounts in AD
IT Technician