Sachin Khamitkar

• Develop and maintain enterprise-grade monitoring solutions (e.g., Dynatrace, Grafana) to ensure end-to-end system visibility and health checks across several environments Production, Disaster Recovery (DR), and Pre-Production.

• Design dashboards and alerts for effective management of system uptime, availability, and performance.

• Build and deploy workflows, enabling automation and CI/CD processes for monitoring and alerting platforms.

• Develop Terraform scripts to fulfill infrastructure provisioning requests from multiple teams, ensuring consistent and scalable cloud resource deployment.

• Perform seamless micro-services and application deployments using GitOps methodology with ArgoCD and secure deployments by applying DevSecOps practices, utilizing tools like HashiCorp Vault and Sysdig.

• Create custom Bash and Python scripts to automate reporting, schedule cron jobs, and build tailored monitoring solutions.

• Collaborate with cross-functional teams to implement SOPs for alert handling and drive process automation to reduce MTTR.

• Support containerization and microservices (e.g., Kubernetes, Docker)

• Collaborate with technology directors and business stakeholders to define SLIs, SLOs, and SLAs for enterprise systems.

• Onboard all micro-services deployed on GKE (GCP) and OKE (OCI), as well as Vision Bank infrastructure, services, adapters, business tools, and third-party/technology tools, onto Grafana and Dynatrace for real-time monitoring through gitlab CI/CD pipelines.

• Provide guidance and training to the command center team on monitoring critical metrics, interpreting key insights, and understanding observability concepts such as dashboards, alerts, and event mechanisms.

• Engage with stakeholders to define and enhance monitoring processes, continuously improving SOPs for better incident response and system

• reliability.

• Actively participate in post-mortem analyses for monitoring-related incidents,

• Supporting Temenos T24 and Non-T24 Applications, addressing production issues on AWS Cloud infra.

• Enhancing STC's co-banking services (STC-Bank, STC-Pay).

• Managing technical inquiries via ServiceNow and email, resolving mobile and web application API issues.

• Providing L2 technical support, escalating complex issues to L3 through Gitlab Issues.

• Identifying root causes and devised solutions, updating documentation and ticket records.

• Monitoring application performance using Dynatrace by creating monitoring Dashboards & alerts, specializing in T24 troubleshooting.

• Conducting API testing with Postman, ensuring robust functionality.

• Collaborating with cross-functional teams, retrieving data from PostgreSQL and T24 applications.

• Deploying weekly releases using Gitlab CI/CD pipeline on pre-prod and prod environments.

• Applying incident management, problem management, and change request methodologies

• Managing on-call support and executed patching activities on Linux servers.

• Participating in periodic Disaster Recovery (DR) activities for both T24 and non-T24 applications, ensuring smooth and error-free operation post-DR.

• Conducting daily health checkups of production servers to ensure optimal application performance.

• Orchestrated AWS infrastructure provisioning using CDK and automated CI/CD workflows with GitLab, reducing deployment time and improving reliability.

• Dockerized Node.js applications and deployed them on ECS clusters for enhanced scalability.

• Implemented real-time monitoring with AWS CloudWatch and automated security audits using PROWLER, applying best practices to ensure compliance.

• Provided L2 support for e-commerce applications hosted on AWS Cloud, analyzing logs, resolving production issues, and maintaining uptime.

• Automated deployment processes on Linux servers with shell scripts and streamlined AWS cost management using CloudCheckr.

• Delivered root cause analysis for incidents and collaborated with global teams to optimize system performance and scalability.

• Maintained detailed documentation of infrastructure, automation scripts, and DevOps workflows.

• Worked with overseas clients including various regions such as NA, EU, MIDDLE EAST, AU, and APAC.

• Provide L2 support for Tech9 enterprise applications (Including Stamp-in up, PaperPumpkin, OLO, Score web and Score win).Analyze application logs and reports from production DB using SQL queries.

• Develop a shell script to automate the deployment process of an application on a Linux server, including copying files, configuring settings, and starting services.