Freelancer profile translated to English.
Back to original languageAbout Saad
💡 Ensuring the continuity of your applications means ensuring the continuity of your business.
// I manage support and you keep your cool.
Application Support Consultant, specializing in incident management and user support N2/N3, with skills in SQL and log analysis.
- Experience inRUN / MCOenvironments with respect forSLAsandITILpractices.
AZ-900 Certification: Microsoft Azure
- Recent missions
💻 ITNET : Production application support (RUN / MCO) on web and cloud applications (Wayhost and Axmaril)
⚡ EDF : User support for APR+ cabling solutions used in the nuclear sector
💰 Caisse d’Épargne : Business support for cloud data migration projects
🌸 Mademoiselle Bio : Cegid ERP management: support for head office departments and 14 stores
💻 Technical Skills :
- SQL / SQL Queries
- Databases: Oracle, MySQL, PostgreSQL
- Systems: Windows, Linux
- API / Web services
- Formats: JSON, XML
- Scripting: Shell, PowerShell
🛠️ Tools & Environments :
- Ticketing tools: Jira, ServiceNow, GLPI, EasyVista, Zendesk
- Supervision & monitoring: Centreon, Nagios, Kibana, ELK
- RQTH (Registered worker with disabilities)
☑️ My soft skills in 3 words
- Curiosity : I like to understand the why to better propose the how
- Pragmatism : I always favor simple and operational solutions
- Collaboration : I believe the best results come from collective intelligence
// My commitment to you :
✅ Transparent incident tracking
✅ Clear communication on ticket progress
✅ User support throughout the mission
👉I invite you to discover my background and experiences in more detail in the section below on my profile
See you soon !
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Montpellier (up to 50km), Lyon (up to 50km), Niort (up to 50km), Toulouse (up to 50km)
Experience
- Itnet-technologiesApplication Support MCOCONSULTING AND AUDITSDecember 2024 - March 2026 (1 year and 3 months)Paris, France🙋♂️ Context:Intervention at ITNET Technologies on web and cloud applications (Wayhost and Axmaril), with a focus on production application support (RUN / MCO).⚡️ Missions:- N1/N2 Application Support: incident management and ticket resolution via Jira- Continuous improvement of web platforms (Altara, Axmaril)- User support and business/client support- Analysis and resolution of anomalies using application logs and SQL queries- Technical diagnosis (REST API, data flows, databases, application errors)- Monitoring of interconnections between cloud servers and web applications- Functional testing, acceptance testing, and validation of developments- Incident tracking and SLA compliance- Process automation (N8N, UiPath) to ensure reliable invoice processing🎯 Results- Improved traceability and reduced anomalies by 30% via Jira- Over 100 invoices processed automatically via AI agents- Successful connection between the data center and Wayhost and Axmaril platforms
- EDFUser Support ERP SAP S/4HANAENERGY AND UTILITIESSeptember 2022 - August 2024 (1 year and 11 months)Paris, France🙋♂️Context:N1/N2 application support within EDF's IT department, in a critical industrial environment related to the Civaux and Chooz nuclear power plants, working with SAP S/4HANA (PM – Plant Maintenance and MM – Technical Material Management modules).⚡️Missions:- Handling incidents on business applications in the SAP S/4HANA environment (PM and MM modules)- Ticket management via ServiceNow and Jira, respecting SLAs defined with the MOA teams- Supporting business users (Framatome, CNEPE, Enedis) in managing the SAP ERP- Analysis and resolution of functional anomalies using application logs, SQL queries, and Linux diagnostics- Monitoring application availability via Centreon- Performing functional tests and acceptance testing of internal tools (Squash / XRAY)- Optimizing internal processes using Python scripts and VBA macros🎯Results:- Detection and correction of over200 anomalieson SAP PM and MM modules- Maintenance of equipment availability rate at **99.5%**, in compliance with nuclear safety regulations- Reduction of SAP S/4HANA incident resolution times by40%
- Caisse d’épargne DijonBusiness User SupportBANKING AND INSURANCEApril 2021 - September 2021 (5 months)Dijon, France🙋♂️ Context:Support for business units (bank branches, departments, and headquarters) in the context of cloud data migration projects.⚡️ Missions:- Post-migration support and continuous improvement (RUN/MCO) via Jira, GLPI, and Zendesk- Analysis of business needs and requirements gathering, formalized into user stories on Jira- Migration of data from internal servers to Azure, OneDrive, and SharePoint- Migration and modernization of JavaScript sites to SharePoint Online- Management of incidents and user requests via Jira, GLPI, Zendesk- Technical analysis using SQL, Kibana logs, XML, and VBA- Design of dashboards and reporting in Power BI for KPI monitoring- Automation of tasks and processes via VBA, Python, and scripts- Writing of technical and functional documentation🎯 Results:- Migration of 11,000+ files to Azure / SharePoint- 30% reduction in storage (data cleaning & classification)- Implementation of Power BI dashboards (real-time KPI monitoring)
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Education
- Training in Management and StrategyECOLE IBEGIS2024Approfondissement des connaissances en comptabilité et finance d’entreprise, avec une approche intégrée des processus de gestion financière et de comptabilité. Compétences développées : - Comptabilité générale et analytique - Gestion des factures clients et fournisseurs - Suivi et analyse des flux de trésorerie - Contrôle budgétaire et prévisions financières - Analyse financière et gestion des risques - Contrôle de gestion
- Computer ScienceUNIVERSITY OF BORDEAUX2021💡 Acquisition d’une base technique solide en programmation, réseaux, cybersécurité, intelligence artificielle et systèmes embarqués. Compétences développées : - Expertise technique : algorithmique, intelligence artificielle, réseaux, sécurité des systèmes - Gestion de projet et maîtrise d’ouvrage (MOA) : analyse et formalisation des besoins métiers - Compétences transverses : adaptation, résolution de problèmes, travail en équipe
Certifications
- Azure Certification (AZ-900)Azure2025