Freelancer profile translated to English.

Description

My mission is to transform your challenges into innovation opportunities, ensuring high-quality services and optimal risk management.

I support you in your complex IT projects and deployment processes.

Transform, optimize, maximize: always in collaboration with your teams, I assist companies in managing their IT deployments, transforming their processes, and optimizing their governance systems.

Proven expertise in managing technical teams, deploying ITIL and agile methodologies, risk and incident management, implementing dashboards and reports, budget piloting, and improving service quality and efficiency.

Together, let's transform and maximize your IT assets.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Portuguese
Conversational

Workplace preferences

Can work on-site

Chartres (up to 50km), Paris (up to 50km)

hyletop
Service Delivery Manager. IT Program & Project management. Project Director
CONSULTING AND AUDITS
August 2025 - Today (10 months)
Chartres, France
Experienced consultant in operational piloting and IT governance, my mission is to transform your challenges into growth opportunities.

Operational, analytical, I facilitate interactions between all project stakeholders and bring structure and efficiency in demanding technical contexts.

Hyletop ® - Transform, Optimize, Maximize - Elevating IT Delivery to the Top
IT Project & Program Management Project Management Office (PMO) Service Delivery Manager Transition Manager ITIL Processes
Accenture
PMO & Service Delivery Manager
CONSULTING AND AUDITS
January 2011 - July 2025 (14 years and 6 months)
Paris, France
Some selected missions (see below) :
Transition Manager and ITIL expert
PMO & Project management
Service Desk L1-2 department Head
Delivery Lead & Release Manager
Coach for project methodologies (agile, waterfall)
IT Project & Program Management project-management-office Transition Manager ITIL Processes Service Delivery Manager
Natixis
Transition Manager and ITIL expert
PRIVATE EQUITY
November 2023 - February 2024 (3 months)
Paris, France
For a major French Investment Management bank. Define and implement ITIL processes for Salesforce L1-L2 business support and reorganize the team (1 project lead + 4 IT support in India).
Assessment of the current team activity, performance, processes, data analysis
Define and set up the ITIL processes for the support team
Implement new Salesforce dashboards to follow the team activity
Conduct the team industrialization, reorganize several knowledge databases into 1 Teams + 1 Confluence
Reorganize the team adding a L2 business support team in Paris to alleviate the L3 support managed by the client
Tools: Salesforce, Confluence; ITIL
ITIL Processes Definition and monitoring of indicators (KPI) Incident Management