Roger A., Trilingual Client Support | Supply Chain

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Description

Trilingual professional (FR–IT–EN) with 5+ years of experience in logistics, customer support, and help desk.

I offer remote missions in customer assistance, logistics coordination, and translation.

Organized, responsive, and results-oriented, I easily integrate with your tools and teams.

📍 Available freelance, part-time.

Industry field of expertise

Languages

French
Native or bilingual
Italian
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

KYOCERA FRANCE–
Help Desk Technician
July 2024 - Today (1 year and 11 months)
Handling customer requests via phone, email, and ticketing tools, analyzing needs, and accurately diagnosing hardware failures or malfunctions on Kyocera printers.

Remote intervention to guide users through troubleshooting procedures, configuring options, installing drivers, and advanced device settings.

Using remote control and monitoring tools to quickly identify and resolve incidents, or escalating to higher-level technical teams if necessary.
AMAZON LOGISTICS
Logistics Supervisor
October 2019 - May 2023 (3 years and 7 months)
Milan, MI, Italy
• Supervision of operational tasks, inbound and outbound
-- Team management of 15 – 25 people
-- KPI monitoring and reference for KAIZEN management (continuous improvement of internal processes)
MONDO CONVENIENZA
Supply Chain Analyst
February 2019 - August 2019 (6 months)
Milan, MI, Italy
Analysis of logistics process anomalies
- Warehouse administrative tasks June - September 2018:

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Intensive English Course
Hope Life Institute
2023
Cours intensifs d'anglais
Operational Excellence Certificate
ESSEC Business School
2021
Certificat L'Excellence Opérationnelle

Check out Roger's education