About Rodrigo
I help small businesses and service teams automate their customer support with AI — without losing the human touch.
With over 5 years of Customer Success experience at companies like Verizon, Airbnb, and Apple, I understand what customers actually need. Now I combine that with Full Stack Development to build tools that get used.
Based in Luxembourg, I work with clients across the EU and Latin America.
What I build:
→ AI chatbots (Claude API / MCP) for 24/7 customer support
→ Custom CRM dashboards (React + Node.js + MongoDB)
→ Landing pages + AI chatbot integration
Recent project: A Jiu Jitsu academy was tracking 120+ students across 3 locations in Excel. Built them a custom CRM for payments, attendance, belt progression, and WhatsApp notifications. Admin time dropped close to 75% — giving the team more control over their business.
Available for freelance projects.
Spanish
Native or bilingual
English
Fluent
Portuguese
Fluent
French
Conversational
Can work on-site
Ciudad de Luxemburgo (up to 30km)
Experience
- XML - VERIZONSUCCESS ACCOUNT MANAGERTELECOMMUNICATIONSJanuary 2025 - May 2025 (4 months)PortugalAct as a bridge between clients, stakeholders, and internal teams to resolve technical and operational issues.Support customers with onboarding, success planning, and purchases via phone, email, and chat.Manage partner accounts to ensure strong, positive brand representation.
- AIRBNB - FOUNDEVERCUSTOMER ADVISORTRAVEL AND TOURISMFebruary 2024 - October 2024 (8 months)PortugalManage guests, hosts and external requests through phone, e-mail, or chat. Provide technical assistance and escalate software design defects.Educate the users about how to use the app and terms and conditions. Mediate clients interactions and money disputes in the platform.
- APPLE - WEBHELPCUSTOMER SERVICETECHJune 2023 - December 2023 (6 months)PortugalTake incoming clients requests via chat, phone, and email.Assist with deliveries, warranties, and refunds.Advise customers on product selection based on their needs.
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Education
- AI Agents & Agentic AI with PythonVanderbilt University (Coursera)2026
- Claude Code - Software Engineering with Generative Al AgentsVanderbilt University (Coursera)2026