Robert Đordić, Support Process Optimizer

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Description

Immediate relief in daily business: Efficient email processing and complete IT recording ensure clean data and fast response times.

Sales increase & appointments: In outbound, I convince with binding agreements and sales closures.

Customer satisfaction on every channel: In inbound, I resolve concerns competently, friendly, and solution-oriented.

Languages

German
Native or bilingual
Croatian
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Hallo CX
Freelancer
DIGITAL AND IT
May 2026 - May 2026
Županja, Croatia
Hello CX specializes in customer support (German and English) with over 3 years of experience.
I look forward to your feedback!

Robert Dordic
Inkasso COEO
Customer Support
DIGITAL AND IT
May 2025 - January 2026 (8 months)
Županja, Croatia
Inbound & Outbound: Professional support for existing customers and targeted approach to new customers.

Email Processing & IT: Fast, precise written communication and complete data entry in systems.

Sales & Agreements: Binding conclusion of contracts and successful appointment scheduling.

Willingness to Learn: Active participation in training and continuous development of my skills. I am ready to start immediately and look forward to the opportunity to introduce myself in a personal interview.
customer service CRM German CX Customer Support

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Management Consultant

Sysadmin