About Richard
English
Native or bilingual
Experience
- LUSITAN GROWTHVALUE CREATION ADVISER AND OPERATING PARTNER FounderBANKING AND INSURANCEJanuary 2018 - January 2026 (8 years)London, United KingdomI partner with investors and founders to grow companies from product market fit, to repeatable revenue, building the growth engine to scale from series A and beyond.Go-to market levers to scale and sustain growthCustomer segmentation and market research• Build the investment case through defined customer need and market opportunityProduct development and proposition definition• Develop and build monetisable and scalable productsProduct market fit• Scale and grow customer adoption and advocacy in target segmentsMarketing acquisition and retention• Deliver measurable activity to grow customer base and loyaltyDigital innovation• Automate and augment organisational capability through AI andtechnology to reduce operational cost and riskTeam culture• Ignite values and ways of working to drive customer innovation,commercial focus and build competitive advantageCommercial outcomes for investors and foundersRepeatable revenue• Through strong market fit and distinctive customer centricmarketingMargin expansion• Optimisation of pricing through tailored solutions and cost management aligned to customer propensityScale and cost efficiency• Adoption of technology to scale operations and align functions to key growth metricsCompetitive differentiation• Strong team cultures and talent development for sustained growth
- THE BIODIVERSITY CONSULTANCY,DIRECTOR OF MARKETING (Early-stage Growth)January 2023 - January 2025 (2 years)Founder owned | Revenue £12mGo-to market and MVP - Built a scalable growth engine for advisory firm serving banks, mining, energy and global corporates. Improved profitability, customer acquisition, proposition clarity and operating efficiency to sustain growth. Growth - Delivered £250k revenue, 30% increase in inbound opportunities and helped improve chargeability by 14%.
- AIM listedCONSULTANT, MARKETING DIRECTOR (High-growth transformation)January 2022 - January 2023 (1 year)Revenue £43.8mCustomer acquisition - Built a customer focused and commercially accountable marketing team of 14 FTE, installing a technology enabled operating models to deliver omni-channel growth across three P&Ls, contributing £1.3m EBITDA. Marketing automation - Implemented AI enabled technology to automate consumer duty aligned lifecycle journeys that reduced customer churn by 15% delivering aprx £2m retained premium and avoided acquisition cost. Scale - Implemented a growth operating model and vendor roster at cost neutral to enhance inbound leads by 50%.
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Education
- AI LeadershipLONDON SCHOOL of ECONOMICS and POLITICAL SCIENCE2026AI Leadership
- Marketing and AICORNELL UNIVERSITY2023Marketing and AI