Ren Saray

Network and project operations at level 2/3 for Orano and Framatome.

Achievements / :

• Drafting of deliverables and architecture documents (DAT, HLD, LLD) associated with projects: diagrams, flow matrices, procedures, etc.

• Provide level 3 technical support for newly deployed technologies

• Conduct POCs and testing campaigns on client infrastructure for solutions intended for production

• Certificate management as well as out-of-catalog requests and non-standard needs

Projects, skills=[]

Network operations at level 2/3 for Laposte, Colissimo, Geopost, and Chronopost.

Achievements :

• Ensure the operational maintenance of LAN/WAN network and security environments. Manage LAN/WAN network and security incidents

• Provide network and security support to Project and Integration teams

• Validate technical network documentation. Produce technical documents and instruction sheets for piloting

• Take charge of the implementation of network and security infrastructure evolutions, skills=[]

Level 3 Network Support, in direct contact with manufacturers and clients to maintain their network infrastructures in operational condition.

Achievements / Tasks :

. Customer support on network equipment for all manufacturers. Troubleshooting software and hardware on network equipment

• Crisis management and customer escalation

• On-call duty, on-site customer interventions, remote technician supervision

• Writing support procedures, skills=[]