Freelancer profile translated to English.
Back to original languageAbout Regina
I am Regina!
My mission is to turn every interaction into an opportunity to surprise, connect, and build loyalty. Through empathy and attention to detail, I transform customer service into memorable experiences, making customers not only return but become ambassadors for your brand!
Why choose me for your project?
✅Over 10 years of experience working for and with customers.
🌍Fluent Spanish, English, and Germanto connect without borders.
🏨Learned from the best:Meliá Hotels International and WeWork have been my school, where I perfected service excellence and customer connection. ✨
🎙Storytelling and inspiration:because every connection is a story to tell.
✨I transform conversations into memorable experiences.
🚀 **Your growth is my mission**, enhancing every interaction with strategy and empathy.
❤️I bring value, talent, and passion to every project.Because exceptional service is not a detail, it's the key to success.
Are we ready to take your project to the next level? 🚀
Spanish
Native or bilingual
English
Fluent
German
Fluent
Remote only
Primarily works remotely
Experience
- WeWorkCommunity LeadMay 2022 - Today (4 years and 1 month)Berlin, Germany
- Manage client Engagement and Retention through building strong relationships and understanding their needs so we can better serve our client community.
- Responsible for conducting quarterly account reviews with key account to support our client growth through maximising the value of their WeWork Membership.
- Responsible for personally addressing all member feedback received and work with the team to improve client experience.
- Coordinate the smooth scheduling of members moving in/out of the building by liaising with Growth and Operations teams.
- Supporting our sales team on deal closing through presenting our solutions and services to perspective clients seeking to exceed expectations at all times.
- Manage third-party contractors and services providers to ensure high quality and standards of all of our regional building facilities.
- Meliá Hotels InternationalReservation AgentSeptember 2018 - May 2022 (3 years and 8 months)Berlin, Germany
- Handle reservation requests from guests, companies and travel agents via phone and email.
- Review online reservations for accuracy in dates and payment and contact the guest or the agency if necessary.
- Providing support to customers who have already made a reservation by confirming, changing or canceling reservations.
- Assisting guests with information regarding the arrival, local tourist´s attractions, transport and places of interest.
- Communicating with the Front Desk, Housekeeping and Member Experience departments to provide a unique experience for our guests.
- Meliá Hotels InternationalFront Office AgentSeptember 2017 - September 2018 (1 year)Berlin, Germany
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
- Work with other staff members and departments to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
- Respond to guests' issues and complaints in order to create a better experience during their stay. Collect payment from customers at the check out.
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Education
- Project Management for Intercultural WomenLIFE Bildung Umwelt Chancengleichheit e.V.2021Project Management for Intercultural Women
- Hotel Business Formation, Tourism and Travel Services ManagementHotel Meliá Berlin2016Hotel Business Formation, Tourism and Travel Services Management