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Raysa ValeraRV

Raysa Valera

Retail General Manager

€100/day
Reno, US
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Raysa

I am a bilingual professional (Spanish / English) with more than 5 years of experience in customer service, sales and visual content design for brands in the retail and fashion sector. I have led teams in physical stores in the USA, managing operations, marketing and events, and now I specialize in offering high-quality remote services for businesses looking to stand out and connect with their customers.

✅ How can I help you?

Customer support by email, chat or social networks

Design of flyers, banners and content for Instagram, Facebook and newsletters

Organization of agendas, management of administrative tasks and CRM

Simple local or digital marketing strategies to attract more customers

I work with tools such as Canva, Google Workspace, Meta Business Suite, and e-commerce platforms. I am fast, proactive and committed to quality in every project.

🔗 Available for collaborations by project, by day or monthly. Let's talk!
  • Spanish

    Native or bilingual

  • English

    Native or bilingual

  • Portuguese

    Basic

Remote only
Primarily works remotely

Experience

  • Clothes Mentor-Reno,
    Retail General Manager
    April 2021 - Today (5 years and 2 months)
    Nevada, USA
    Manage all aspects of store operations for a busy resale clothing franchise. Responsible for payroll, staff scheduling, hiring, and team development for 20+ employees. Organize and lead in-store events and seasonal promotions to drive customer engagement. Oversee inventory control, buying trends, and visual merchandising to optimize sales. Provide excellent customer service and handle conflict resolution with professionalism. Manage the store's social media accounts, creating engaging content and campaigns to boost online presence and foot traffic.

    Expert in high-end fashion brands, with strong skills in identifying luxury items and verifying authenticity. Work closely with ownership to align daily operations with business goals and ensure store success.
  • Plato's Closet-Reno,
    Retail General Manager
    April 2021 - Today (5 years and 2 months)
    Nevada, USA
    Manage all aspects of store operations for a busy resale clothing franchise. Responsible for payroll, staff scheduling, hiring, and team development for 20+ employees. Organize and lead in-store events and seasonal promotions to drive customer engagement. Oversee inventory control, buying trends, and visual merchandising to optimize sales. Handle customer service and conflict resolution with professionalism. Manage the store's social media accounts, creating engaging content and campaigns to increase online visibility and foot traffic. Work closely with ownership to align strategy and meet performance goals.
  • LUX DYNAMICS-Reno,
    QC Inspector
    March 2020 - September 2020 (6 months)
    Nevada, USA
    check the quality of incoming and outgoing materials or products for a company, as well as the production procedures. This job involves tasks such as running tests, keeping a record of defects, analyzing products, and overseeing procedures.

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Education

  • High school diploma
    Barquisimeto
    2013
    High school diploma
  • Forklift Certification Driver's License
    Forklift Certification Driver's License

Skill set

Categories