Raoua Khabthani

• Taught English for Business, Engineering, and Medical Purposes.

• Used simulations, role plays, and case studies to support professional learners.

• Supported internal training initiatives by sharing frontline client insights and technical challenges, contributing to the development of targeted training programs for both clients and staff..

• Delivered technical support and operational assistance to corporate clients across the UK and Benelux, ensuring effective use and adoption of HP's Managed Print Services (MPS) platforms.

• Served as the primary client liaison during onboarding and ongoing service engagement, facilitating smooth transitions and user training on complex MPS tools.

• Collaborated closely with technical teams and service delivery to troubleshoot issues rapidly, maintaining high standards of SLA compliance and customer satisfaction.

• Documented client feedback and recurring issues to inform improvements in service delivery and training materials, supporting continuous enhancement of user knowledge and experience.

• Teach English Language and Literature (IGCSE and lower/upper secondary) using the Cambridge British National Curriculum.

• Prepare students for Checkpoint exams and academic milestones.

• Plan differentiated lessons and design assessments aligned with learning goals.

• Supervise the Assembly Students Club and organize monthly events.

• Support Cambridge exam administration and ensure compliance.

• Collaborate in cross-curricular projects and policy alignment.