Rachid Bouchenak

• Operational manager for a team of 10 engineers based in India, with a focus on efficiency, reliability, and operational excellence.

• Management of global network projects in English, in a multicultural environment.

• Integration of the VIA Egencia network into the Expedia network (17 Nordic offices, 200+ users).

• Design and deployment of LAN, WAN, Wi-Fi, and routing infrastructures for European offices, ensuring security and performance.

• Supervision and processing of network requests (routers, switches, firewalls, load balancers) in coordination with external providers.

• Maintaining network connectivity in AWS (data transfers, operational support, telemetry).

• Implementation of centralized inspection with AWS Network Firewall, AWS Transit Gateway, and AWS Cloud WAN.

• AWS cost optimization: 20% reduction through EC2 instance right-sizing, aligning them with actual usage to improve operational efficiency and accountability.

• Design and implementation of a direct connection solution to client networks (IPSOS, PSA), generating annual savings of €24,000.

• Leading the design, deployment, and management of site-to-site VPNs, ensuring secure and reliable connectivity across multiple platforms.

• Responsible for the creation and migration of VPNs on ASA, Checkpoint, and Palo Alto platforms, while continuously enriching technical knowledge and staying updated on new telecommunications technologies.

• Implementation of a DMVPN as a secondary link, ensuring 99% network availability.

• Automation of VPN alerts with Python scripts and implementation of a Grafana dashboard for the NOC and network team.

• Participation in 24/7 support with on-call duties, rapid resolution of critical incidents, and in-depth root cause analyses.

• Integration of the Egencia network into the Expedia network for 12 European countries, supporting over 3,000 users.

• Decommissioning of two data centers in France.

• Implementation of a redundant network architecture with multiple MPLS providers.

• Support and planning of network infrastructure deployments based on business needs.

• Administration of over 150 switches, routers, and firewalls in data centers and remote sites, adhering to security and service management standards.

• PCI/DSS compliance of network configurations in a security domain, ensuring consistent and secure resource management.

• Management of incidents and change requests on LAN, WAN, and VPN networks, in compliance with security and operational standards.