Freelancer profile translated to English.

Description

Autonomous, tenacious, and passionate about new technologies, I have acquired solid experience in sales and services (customer care and after-sales service) and will dedicate all my energy to supporting you in your company's new challenges.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Courbevoie (up to 10km)

Business company spa
National Sales Director
TECH
May 2022 - September 2024 (2 years and 4 months)
Villebon-sur-Yvette, France
Business Company is an Italian group specializing in warranty management solutions for manufacturers and retail.
Opening of the French market
Establishment of partnerships.
Sales Management Sales Negotiation After Sales Warranties New Business Development Retail Lead Generation
Weber-Stephen Products LLC
Services manager -
E-COMMERCE
January 2020 - September 2020 (8 months)
Région de Paris, France
Transition Manager | 13 employees | France - Spain - Portugal

- Management of After-Sales Service and spare parts sales
- Monitoring of contractual commitments with distributors
- Deployment of group projects (E-commerce, Spare parts…)
- Zendesk Administration - Automation and macros

Achievements:
Reduction of processing times from 20 days to 7 days;
Implementation of remote work during lockdown phases to maintain service level
Implementation of E-commerce customer care
Zendesk Customer Care Team Management Change Management Recruitment
PinkBanana.fr
Founder
E-COMMERCE
January 2017 - December 2019 (2 years and 11 months)
Courbevoie, Île-de-France, France
Company creation

- Creation of online store: Shopify CMS
- Online retail sales: Jewelry, Fashion and accessories from major brands, Perfumes and cosmetics
- Web marketing campaigns (Facebook, Google Ads, retargeting…)
- Creation of marketing materials (Video, Posts, emailing...)
Shopify Facebook Business Manager Google AdWords Video Production Import Adobe Photoshop Adobe Premiere

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Certificate
ISS International Business School of Service Management Hamburg
2013
Certificate
Centre de Techniques Internationales
2006
Acheteur France et international

Check out Rabia's education

Inbound
Hubspot
2021
Inbound

CRM Consultant

Rabia Ajili

Customer care | After Sales Service | Sales and Management

About Rabia

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