Freelancer profile translated to English.
Back to original languageAbout Quentin
I support organizations that wish to design more useful, understandable, and engaging services, experiences, and work dynamics.
At the intersection of service design, user research, and strategic facilitation, I work on issues related to:
- service transformation,
- understanding usage,
- innovation,
- stakeholder coordination,
- user experience,
- change management.
My approach combines:
- user research,
- collaborative workshops,
- journey mapping,
- facilitation,
- design thinking,
- collective intelligence,
- prototyping,
- strategic structuring.
I have developed my experience through complex projects involving:
- innovation,
- team support,
- service design,
- collaborative dynamics,
- and organizational transformation.
I can intervene on a temporary basis or for longer engagements, supporting product, innovation, strategy, or transformation teams.
English
Native or bilingual
Spanish
Native or bilingual
Can work on-site
Strasbourg (up to 50km), Paris (up to 10km), Nancy (up to 10km), Metz (up to 10km)
Experience
- atelier MENTOService Designer & Strategic Facilitator - Founder & PartnerCONSULTING AND AUDITSOctober 2017 - Today (8 years and 8 months)Strasbourg, FranceSupport for public and private organizations on issues of transformation, innovation, user experience, and stakeholder coordination.Design and facilitation of collaborative approaches:
- strategic workshops,
- service design,
- usage diagnostics,
- facilitation,
- collective intelligence,
- structuring complex projects.
Intervention on topics combining:- user experience,
- organizational transformation,
- innovation,
- change management,
- user journeys and collaborative dynamics.
- oxalis scopEntrepreneur & Facilitator in Collaborative TransformationCONSULTING AND AUDITSMay 2021 - September 2025 (4 years and 4 months)Strasbourg, FranceDesigner of territorial and collaborative projects. Development and facilitation of collaborative approaches within an entrepreneurs' cooperative, focusing on organizational transformation, cooperation, and innovation.Design and support of initiatives combining:
- collective intelligence,
- facilitation,
- collaborative governance,
- offer structuring,
- methodological support,
- skill development.
Intervention on various topics:- professional practice support,
- training facilitation in design and collective intelligence,
- structuring collective responses to public tenders,
- territorial and inter-organizational cooperation,
- development of collective dynamics.
Cross-functional work with diverse profiles (freelancers, social economy organizations, public actors, and private partners) to design smoother, clearer, and more operational collaboration frameworks. - Ecole Nationale Supérieure en Génie des Systèmes et de l'Innovation (ENSGSI)Speaker & Facilitator of Innovation ProjectsEDUCATION AND E-LEARNINGOctober 2017 - Today (8 years and 8 months)Nancy, FranceTeaching and supporting master's level students on:
- systemic approach,
- innovation processes,
- complex project management and execution,
- stakeholder dynamics,
- organizational transformation,
- collective intelligence,
- regulatory tools,
- design methods.
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Education
- Urban Design DiplomaGrenoble Institute of Urbanism - Grenoble Alpes University2015Approche systémique des usages, espaces, services et dynamiques humaines.
- Training in Real Estate LawFaculty of Law, Political Science and Management of Strasbourg2021Formation en Droit de l'immobilier, de l'urbanisme et de la construction
Certifications
- User AssistanceVie to B2020