Freelancer profile translated to English.

Description

Quentin, 28 years old, with a Master's degree in Quality Management and Customer Relations, I am available to manage your customer relations and optimize your commercial activity. I help you save time and improve your customer satisfaction through efficient and structured management.

What I can do for you:

- Customer Relationship Management: request tracking, email responses, customer support (after-sales service)

- Commercial Support: quote & invoice management, order tracking, customer follow-ups, dispute resolution

- Process Optimization: implementation of tools to automate repetitive tasks

- E-commerce Management: product sheet updates, order management, review tracking

- Community Management: publication, message & comment management on social networks

My goal: to allow you to focus on your core business, while I take care of your back office.

Tools mastered:

- CRM & management tools

- E-commerce and social media platforms

- Customer support tools

- Sales Force, SAP, Office Suite...

Contact me, I would be delighted to introduce myself in more detail! Have a great day.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Marseille (up to 50km)

GI GROUP - GRAFTON
Sales Administrator
March 2025 - Today (1 year and 3 months)
Aix-en-Provence, France
Back office management (sales administration) for the French contract department, industrial sector, on a temporary assignment
Back Office Management Customer Relationship Management (CRM) Dispute Management Sales Administration
PACA Ascenseurs Services
Sales Engineer
July 2021 - January 2024 (2 years and 6 months)
Marseille, France
Management of a portfolio of 80 clients / 1200 equipment (BtoB & BtoC) / Implementation and monitoring of maintenance contracts and modernization proposals / Technical survey / Work monitoring / Client visits and events / Dispute resolution
KONE
Sales Engineer
RETAIL (SMALL BUSINESS)
March 2020 - July 2021 (1 year and 4 months)
Trappes, France
Management of maintenance contracts, modernization works, orders, and disputes in B to B
Customer Relationship Management (CRM) Sales Strategy Technical Project Management