Przemysław Milner

Development and operation of a complete SaaS platform (CareCRM) for Polish care agencies that place caregivers in Germany and Austria. The system replaces 6 different tools (Excel, WhatsApp, Word, Email, Notes) with a single solution with 27 integrated modules.

Most important implemented features:

Substitute management with real-time availability view and filtering by competencies, language, and availability

Ticketing system with SLA, automatic escalation, and email/push notifications

Real-time chat between office and caregivers (WebSocket)

Billing and invoicing module with multi-currency support (EUR/PLN) and automatic payment reminders

AI-powered CV analysis (Claude AI / Anthropic API) – automatic extraction of experience, languages, and care level competencies

AI recruiting module – automatic search of job portals for active candidates

AI chatbot for the website, conducting candidate interviews and automatically creating CRM profiles

PWA app for caregivers (iOS/Android) with push notifications, without app store installation

Contract management with online signature and automatic expiration alerts

Reporting dashboard with revenue, margin, and utilization analyses

Areas of responsibility:

Complete software lifecycle: architecture, development, deployment, maintenance

Integration of external AI APIs (Anthropic Claude) for recruiting and CV analysis

GDPR-compliant data processing, EU servers, TLS encryption, complete audit log

Customer onboarding, training, and technical support

Continuous development based on direct customer feedback

Development of custom web applications and CRM systems with ScriptCase and PHP. Specialization in industry software for German SMEs – from concept to go-live. Implementation of projects for the waste disposal and transport industry. Integration of WhatsApp, PDF generation, REST APIs, and GDPR-compliant hosting on German servers.

Development and support of custom CRM systems for medium-sized companies in Germany. Implementation of web applications with PHP and ScriptCase – including customer management, order processing, PDF generation, and ongoing support. Long-term cooperation and continuous development of the systems.