Freelancer profile translated to English.

Description

Looking for a senior Salesforce consultant?

Looking for an expert who can transform your CRM into a performance lever?

You've come to the right place.

I am a techno-functional Salesforce consultant with over 10 years of experience.

I support business and IT management in the design, optimization, and delivery of high-value CRM platforms.

I have 11 Salesforce & Ranger Trailhead certifications (140+ badges).

I have collaborated with major groups such as: Accor, ENGIE, Bouygues Énergies & Services, Mobilize Financial Services.

I can support you with:

- Scoping business needs and product vision

- Functional analysis and writing specifications (User Stories, workshops, backlog)

- Modeling and optimizing business processes

- Designing Salesforce solutions (standard vs. custom)

- Development and configuration: Flows, Apex, LWC, Omnistudio, CPQ

- Integration with third-party systems (API, ESB, middleware)

- Setting up CI/CD pipelines (DevOps Center, Git, Copado)

- Release and deployment management

- Improving user adoption and customer experience

- RUN: support, bug fixing, continuous improvement

My approach:

- Business-oriented vision before technical

- Pragmatism: priority to standard, custom if necessary

- Clear structuring: projects managed, not endured

- Adoption focus: a useful solution is a used solution

Do you have a project?

Contact me, I respond in less than 1 hour.

salesforce crm, salesforce marketing cloud, salesforce commerce cloud, salesforce consultant, salesforce cpq, salesforce architect, salesforces, "salesforce commerce cloud", salesforce project management, salesforce marketing, sales force, salesforce marketing cloud consultant, salesforces consultant, salesforce marketing cloud consultant, Salesforce project manager, salesforce marketing cloud consultant

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Lyon (up to 50km), Lille (up to 50km), Rouen (up to 50km), Bordeaux (up to 50km)

RENAULT
Senior Salesforce Consultant — CRM Transformation
BANKING AND INSURANCE
January 2025 - December 2025 (11 months)
Noisy-le-Grand, France
Mobilize Financial Services – Renault Group

Mobilize Financial Services is the financial subsidiary of the Renault group, a major player in mobility with an international presence.

Freelance mission as a Senior Business Analyst Salesforce (techno-functional) on a strategic digital transformation program.

Context
Overhaul of the customer portal to Salesforce Experience Cloud in a complex IT environment (ESB, legacy systems, multi-stakeholders).

Objectives:
Improve customer experience
Increase self-service
Centralize journeys in Salesforce

Missions
Functional and technical scoping of customer journeys (Sales Cloud / Service Cloud)
Analysis of the existing situation and identification of business pain points
Definition of target journeys (forms, objects, record types, layouts)
Advanced configuration: Flows, Validation Rules, automations
Writing User Stories and structuring the backlog
Contribution to LWC component development
Scoping and management of integrations (REST API, ESB, Renault IT system)
Definition of the Experience Cloud pre-architecture
Production of deliverables: specifications, flow diagrams, maps
Facilitation of workshops (business, IT, UX/UI)

Achievements
Structuring the overall scope of the Experience Cloud solution
Aligning business and IT teams on the target vision
Preparing for the delivery phase

Impacts:
Clarification of customer journeys and IT flows
Acceleration of project decision-making
Securing the digital transformation trajectory

Environment:

Salesforce (Sales Cloud, Service Cloud, Experience Cloud), Flows, Validation Rules, LWC
REST API, ESB, Jira, Confluence, Agile
Salesforce Service Cloud Salesforce Experience Cloud Atlassian JIRA Atlassian Confluence Functional Scoping
ENGIE
Senior Salesforce Consultant
ENERGY AND UTILITIES
April 2023 - December 2024 (1 year and 7 months)
Colombes, France
Teksial is a subsidiary of the Engie group specializing in energy efficiency, with over 200 employees across France.
As part of this mission, I joined the IT department within a team dedicated to the transformation and optimization of the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud).

We were organized as an agile team composed of:
1 Program Manager
2 Product Owners
1 Salesforce Project Manager / Release Manager (my role)
3 Full Stack Developers
1 UX/UI Designer

My responsibilities
Management of Salesforce topics as a hybrid Project Manager / BA / PO
Scoping business needs and facilitating workshops
Writing User Stories and backlog management (Jira)
Coordination of technical and functional teams
Release management and deployment management (DevOps Center)
Monitoring integrations with third-party systems (API, DocuSign, Ringover)
Setting up dashboards and monitoring business KPIs
User support, training, and coaching

Key achievements
Deployment of the Sales Cloud module to structure the sales cycle
Stabilization and evolution of the Service Cloud module (improvement of customer support and processing)
Digitization of field contracting processes
→Full integration into Salesforce (contract management, electronic signature with DocuSign)
Development of a B2B portal via Experience Cloud
Implementation of automations (Flows, validation rules) to improve productivity
Integration of the Ringover solution to optimize call management
Acceleration of the sales cycle through contract digitization

Technical environment
Salesforce Cloud: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud
Tools: Jira, Confluence, DevOps Center
Integrations: REST API, DocuSign, Ringover
Methodology: Agile / Scrum
Atlassian JIRA Salesforce Sales Cloud Salesforce Flow Salesforce Service Cloud Salesforce Experience Cloud
Bouygues Energies et Services
Senior Salesforce Consultant
ENERGY AND UTILITIES
March 2022 - April 2023 (1 year and 1 month)
Guyancourt, France
Bouygues Énergies & Services is an entity of the Bouygues group (via Equans), a major player in energy and industrial services. The Bouygues group has over 200,000 employees worldwide for approximately €56 billion in revenue.

As part of this mission, I was employed on a permanent contract at Comfort Easyfront, an integrator responsible for version 2 of a Salesforce application dedicated to field intervention planning.

Team:
1 Project Manager
3 Techno-functional Business Analysts (including me)
1 Apex Developer
1 Release Manager

Context:
Evolution of the Salesforce Service Cloud & Field Service Lightning (FSL) platform to optimize intervention management and customer relations.

Missions:
Gathering and scoping business needs
Writing functional specifications
Advanced configuration of Service Cloud & FSL
Conga CPQ configuration
Implementation of automations (Flows, management rules)
Business support and coaching
Management of acceptance testing (UAT) and anomaly handling
Collaboration with development and release management

Achievements:
Contribution to the redesign of the planning application (V2)
Optimization of Field Service processes
Automation of field operations

Impacts:

Improved efficiency of field teams
Reduction of planning errors
Better business / IT coordination

Environment:
Salesforce (Service Cloud, FSL), Flows, Validation Rules, Jira, Confluence, Copado, Agile
Salesforce Field Service Salesforce Flow Salesforce Sales Cloud Salesforce Service Cloud Copado