Freelancer profile translated to English.
Back to original languageAbout Prescilla
With several years of experience in administrative secretarial work, I possess the necessary qualities to carry out the tasks assigned to me.
Aware of the seriousness and organization required for this job, I have familiarized myself with tasks such as managing calendars, entering orders, supervising the department, preparing meetings, and any other administrative task. My proficiency in IT and the essential software for this profession also leads me to believe that my profile meets your requirements.
French
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- GDLPTechnical Support and Silae Training OfficerOctober 2025 - November 2025 (1 month)Lyon, France• User assistance: problem-solving, step-by-step guidance.• Analysis and processing of customer requests (tickets, calls, remote access).• Diagnosis of anomalies, escalation if necessary, follow-up of resolutions.• Post-installation support and satisfaction monitoring.User Training• Conducting training sessions (remote and in-person).• Creating training materials (guides, operating procedures, tutorials).• Clear and simplified explanations of business functionalities.• Monitoring customer skill development.
- ExcopaPayroll ManagerSeptember 2022 - March 2025 (2 years and 6 months)Lyon, FranceFreelance payroll manager specializing in multi-company agreements and the Silae tool.I assist VSEs/SMEs in the complete management of their payroll: from variable data collection to monthly DSNs, including social compliance and employee support.With over 2 years of experience (work-study + permanent contract), I have managed 200 to 300 payslips per month, configured Silae, assisted clients remotely, and provided technical support.I am recognized for my rigor, my pedagogical approach, and my ability to simplify HR processes for companies.
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