Description

Detail–oriented and proactive professional with 5+ years of experience in remote customer support, administrative

management, and client success. Proven ability to enhance operational efficiency, boost customer satisfaction, and manage

complex schedules. Seeking to leverage expertise in a remote customer Success or Executive Assistant role.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Limtc
L1 Customer Support Agent
November 2021 - Today (4 years and 7 months)
Coordinated trainings for new employees
●
Streamlined digital client records for 200+ accounts in salesforce, cutting data retrieval time by 15% and
improving team efficiency.
●
Authored 100+ professional client communications, boosting satisfaction scores through clarity and timely
resolution.
●
Handling basic customer inquiries and troubleshooting common issues
L1 Technical Support & Troubleshooting Customer Satisfaction Improvement Issue Resolution & Escalation Handling Customer Onboarding & Retention Customer Relationship Management (CRM)
Taxaide Global Logistics
Data Analyst/ Admin Intern
July 2020 - January 2021 (6 months)
• ● Researched and wrote articles under tight deadlines, growing readership by 25%.
• ● Managed 50+ email inquiries weekly, resolving issues to improve reader satisfaction by 20%.
• ● Organized content schedules with Trello, ensuring 100% on-time delivery.
• ● Tailored content for diverse audiences, increasing engagement by 15%.
Alpha People Int'l Schools
General Manger
September 2022 - August 2024 (1 year and 11 months)
Drafted 50+, contracts, and notices for state educational board, maintaining 95% compliance with legal
standards.
● Reset goals, objectives and Key performance indicators( KPIs) to track growth.
● Organized digital files for 100+ pupils/students, reducing retrieval time by 20% for administrative teams.
● Prepared correspondence for admission activities, ensuring error-free submissions for 95% of documents.

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Hospitality Operations Management
Escola de Hotelaria e Turismo de Lisboa
2025
Hospitality Operations Management
MBBS
Kirov State Medical University
2019
MBBS

Check out Precious's education

Other

Precious Osler

Virtual Assistant |Customer Support Representative

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