Philippe Louise

• • Objective: Manage the Support team responsible for the availability and proper functioning of IT equipment (desktops, laptops, Macs, copiers, card printers, audiovisual equipment), network infrastructures and servers, Active Directory, MDT and MDM servers.

• • Key Responsibilities:

◦ • Management of a team of 6 engineers / technicians

◦ o Task allocation

◦ o Schedule / Leave Management

◦ o Training Management

◦ o Recruitment / Promotions

◦ o Annual evaluations

◦ • Management of a park of 10 servers (MDM, MDA, AD, VMWare, file servers, storage spaces…), 1000 workstations (PC and Mac)

◦ • Incident tracking, SLA compliance management

◦ • Hardware advice and selection

• • - Main achievements:

◦ • Implementation of a service catalog

◦ • Implementation of SLAs

◦ • Project Manager for the deployment of 300 CANON copiers across Sorbonne University's various sites

◦ • Implementation of a Centron tool for server and infrastructure monitoring

◦ • Implementation of a documentary repository

◦ • Implementation of a multi-year training plan

• Objective: Improve performance and streamline the readability of specific processes on the JDE 9.2 ERP

• Key Responsibilities:

• Project management, interface between business units, the project management team and the project management team: Project monitoring, RACI documentation, technical documentation validation.

• - Adherence to deadlines and costs, risk management and monitoring, communication

• Scope: 10 processes

• - Management of relationships with production subcontractors, functional consultants, technical consultants, and the company

• - Responsible for production startup

▪ Main achievements:

• - Overhaul of 5 processes

• - Adherence to deadlines / Finances.

Project: Project monitoring, RACI documentation, technical documentation validation.

• • - Adherence to deadlines and costs, risk management and monitoring, communication

• • Scope: 10 processes

• • - Management of relationships with production subcontractors, functional consultants, technical consultants, and the company

• • - Responsible for production startup

• ▪ Main achievements:

• • - Overhaul of 5 processes

• • - Adherence to deadlines / Finances.