About Philippe
French
Native or bilingual
Experience
- GfKSenior Mystery ShopperJanuary 2018 - August 2023 (5 years and 7 months)• • Field and telephone evaluations for major clients (retail, banking, restaurants)• • Writing detailed reports respecting GfK protocols and evaluation grids• • Strict adherence to confidentiality, objectivity, and delivery deadlines• • Participation in briefings and training sessions on new assignments
- QualimétrieMystery ShopperJanuary 2015 - January 2026 (11 years)• • Multichannel evaluation missions: mystery visit, telephone call, online purchase• • Writing precise reports respecting the defined evaluation criteria• • Collaboration with coordinators for the calibration of observation grids
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Education
- Master's degreeBac+5
- DEUGUniversity of Lorraine1987DEUG