Freelancer profile translated to English.
Back to original languageAbout Peter
I reliably support companies in customer service and backoffice operations, ensuring structured and efficient day-to-day processes.
Through my training as an office clerk and my practical experience in IT and support, I bring both commercial understanding and technical know-how.
My focus is on friendly, solution-oriented communication with customers and careful handling of administrative tasks.
My services at a glance:
Customer service (phone, email, chat)
Backoffice & Administration
Data maintenance and document management
Support in the IT/support area
Preparatory accounting (e.g., with WISO, sevDesk)
I work reliably, structured, and independently, and place great value on pleasant and professional cooperation. The goal is to relieve my clients as much as possible and to efficiently support their processes.
I look forward to exciting projects and a long-term collaboration.
German
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- yoummday GmbHCustomer ServiceTELECOMMUNICATIONSDecember 2019 - March 2026 (6 years and 3 months)Berlin, GermanyInbound and outbound callsI support you with technical problems concerning Windows systems – quickly, structured, and understandably.Whether software errors, system problems, or general IT challenges: I analyze the cause specifically and provide a sustainable solution instead of short-term workarounds.Services:• Error analysis and troubleshooting• Support with software and system problems• Setup and optimization of Windows systems• Remote support (quick and uncomplicated)• Support with internet and application problemsThe goal is to efficiently solve technical problems and make systems stable and reliably usable.Professional experience in the IT and customer service environmentActivity in the support area, among others, with a focus on problem solving, customer communication, and software applications.
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Education
- Training as an office clerk - wholesale (with IHK certificate)CJD - Christliches Jugendorfwerk Deutschlands e.V. , Schwarzenbach1982Kaufmännische Ausbildung mit Schwerpunkt Kundenservice, Organisation und digitale Prozesse
Certifications
- IT CourseBASIC and VBASICA for Applications1994