About Patricia
English
Native or bilingual
Spanish
Native or bilingual
Experience
- Nido livingBusiness Integration & Transformation DirectorREAL ESTATEJanuary 2025 - Today (1 year and 5 months)Madrid, SpainLed a €1.2bn enterprise-wide post-acquisition integration across multiple European markets, reporting directly to the CIO. Accountable for defining and executing the integration strategy, governance structure, and value realisation roadmap.Established the Integration Management Office (IMO), aligning Finance, HR, Commercial, Operations, and IT under a unified operating model. Standardised systems, KPIs, and executive reporting to enable scalable growth and future acquisition readiness.Acted as senior orchestration lead between executive committee and regional leadership, ensuring disciplined execution, risk mitigation, and synergy delivery.
- BOSTON SCIENTIFIC CORPORATIONGlobal Transformation Program DirectorJanuary 2024 - August 2024 (7 months)Madrid, SpainDirected cross-regional transformation initiatives within a regulated MedTech environment, including the commercial launch of a new medical device across EMEA and the integration of acquired product lines.Established programme governance, executive reporting frameworks, and risk management structures to ensure regulatory readiness and delivery coherence across countries.Operated at senior leadership level to align commercial, regulatory, supply chain, and operations functions under a unified transformation roadmap.
- IKEAGlobal Transformation Program Lead (Customer Experience)RETAIL (SMALL BUSINESS)September 2021 - December 2023 (2 years and 3 months)Led a multi-country operating model transformation across 8–10 international markets, redesigning customer operations and embedding digitally enabled service models.Defined and deployed a harmonised service operating model, transitioning traditional support centres into scalable, remote customer engagement platforms. Delivered an 18% improvement in customer satisfaction through journey optimisation and structural redesign.Introduced agile delivery principles to accelerate execution and improve cross-functional collaboration at scale.
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Education
- Master of BusinessIE Business SchoolMasters MBA
- Bachelor of PharmacyUniversity of NavarraBachelors | Pharmacy
Certifications
- SIx Sigma Green BeltJuran Institute2005
- Proficiency in EnglishUniversidad de Cambridge1995