Freelancer profile translated to English.
Back to original languageAbout Pathe Ndiaye
Experienced professional in application production monitoring and operations management (Run), with proven expertise in managing and optimizing production systems. With solid experience in monitoring, diagnostics, and incident resolution, I am capable of ensuring the operational continuity of critical applications while guaranteeing a high level of performance and availability.
My main mission consists of:
- Ensuring the monitoring and supervision of applications in production to guarantee their proper functioning,
- Analyzing and resolving incidents in collaboration with technical and functional teams,
- Implementing performance indicators (KPIs) for precise monitoring of SLAs and commitments,
- Optimizing incident and problem management processes to reduce downtime and improve responsiveness,
- Coordinating and managing various stakeholders (development, infrastructure, support teams) to ensure rapid resolution of anomalies,
- Proposing continuous improvement solutions to stabilize production environments.
With an excellent ability to manage pressure and critical situations, I am also focused on continuous improvement, identifying areas for optimization and automating recurring tasks.
My objective is to ensure optimal operation of application systems in production, while providing real added value in terms of service quality and user satisfaction.
French
Native or bilingual
English
Conversational
Wolof
Native or bilingual
Spanish
Basic
Remote only
Primarily works remotely
Experience
- BPCE SAMCO / Application RunBANKING AND INSURANCESeptember 2023 - Today (2 years and 9 months)Paris, FranceTechnical missions:❑ Detailed analysis of user needs upon receipt of specifications,❑ Design of IT applications according to the chosen solution within the given deadlines,❑ Execution of tests and documentation accompanying IT solutions,❑ Ensuring corrective and evolutionary maintenance of applications,❑ Adapting or improving IT programs to user needs. Participating also in internal client training actions,❑ Contributing to the update of technical repositories.❑ Implementation of incident management during acceptance/production phase❑ Monitoring of anomalies and their corrections❑ Production of monitoring indicators, Reporting, and control of data flow production for insurance contract managers❑ Leading meetings related to incidents❑ Risk analysis and crisis management❑ Recommending improvements in organization, management, and procedures in agile mode❑ Definition of the test strategy❑ Estimation and quantification of the workload required for acceptance testing❑ Organization of test phases❑ Coordination of human resources (staff, organization, processes) and technical resources (tools, environments, test data)❑ Validation of test coverage❑ Production of test deliverables (Strategy, Progress Report, Acceptance Certificate)Reporting missions:❑ Ensuring reporting related to my activity at the frequency defined by management.
- Adep assurancesMCO / Business AnalystOctober 2020 - May 2023 (2 years and 6 months)Béziers, FranceProject context: Reporting to the Application Manager, the RUN Business Analyst participates in the daily operational maintenance of the information system and in maintenance operations.Also, participation through testing in the implementation of a new delegating reporting for insurance contract managers.Technical missions:❑ Detailed analysis of user needs upon receipt of specifications,❑ Design of IT applications according to the solution chosen by the ADEP, within the given deadlines,❑ Execution of tests and documentation accompanying IT solutions,❑ Ensuring corrective and evolutionary maintenance of applications,❑ Adapting or improving IT programs to user needs. Participating also in internal client training actions,❑ Contributing to the update of technical repositories.❑ Implementation of incident management during acceptance/production phase❑ Monitoring of anomalies and their corrections❑ Production of monitoring indicators, Reporting, and control of data flow production for insurance contract managers❑ Leading meetings related to incidents❑ Risk analysis and crisis management❑ Recommending improvements in organization, management, and procedures in agile mode❑ Definition of the test strategy❑ Estimation and quantification of the workload required for acceptance testingPage 3❑ Organization of test phases❑ Coordination of human resources (staff, organization, processes) and technical resources (tools, environments, test data)❑ Validation of test coverage❑ Production of test deliverables (Strategy, Progress Report, Acceptance Certificate)Reporting missions:❑ Ensuring reporting related to my activity at the frequency defined by management.
- SotranasaApplication Run ManagementTELECOMMUNICATIONSApril 2017 - October 2020 (3 years and 6 months)Marseille, FranceProject context: Automation of tasks with production monitoring and implementation of POWER BI reporting.Mission objective: Production monitoring with the implementation of various scripts for optimizing weekly system controls.Note: Monitoring of QGIS tools and tests.⮚ Organize daily monitoring of plans (business and technical) and apply associated instructions⮚ Analyze and resolve incidents⮚ Address problems to prevent incidents from recurring⮚ Adapt and maintain the reference batch plan in line with corrective or evolutionary needs⮚ Automate and industrialize production chains⮚ Process and track changes in the operating plan⮚ Write and harmonize operating instructions for management⮚ Centralize, populate, and maintain the activity's documentary repositories⮚ Ensure compliance with production standards, procedures, and best practices
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Education
- Master 2 (M2) Image and Signal Processing, Computer ScienceAix-Marseille University2019Master 2 (M2) traitement d'image et de signal, Informatique
- Design Engineer, Computer ScienceEcole Supérieure Polytechnique de Dakar2018Ingenieur de Conception , Informatique
Certifications
- ISTQBCFTL2023