Ouhenia M.

I am a consultant and trainer in hospitality specializing in customer relations.

+15 hotels supported

7 years of experience in the hotel industry.

Starting as a night auditor, I then worked as operations manager, team manager, and staff trainer in major hotels.

“The best way to find yourself is to lose yourself in the service of others.” - M. Gandhi

"A true and simple vocabulary will be useful to you throughout your life.” - W. Churchill

◉ My references ⤵︎

Ibis, Dokhan luxury hotels, Select hotel, JHMH, etc

Here are the missions I regularly undertake:

I support high-end hotel establishments in optimizing their customer experience, structuring their operations, and upskilling their field teams.

IN NUMBERS

+15 hotels supported · +20 training sessions delivered · +10 operational strategies · +10% revenue generated in 6 months

MY AREAS OF INTERVENTION

· Audit and optimization of the customer journey

· Training teams on high-end service standards

· Structuring processes and change management

· Consulting on positioning and customer experience strategy

· Support for digitalization (CRM, PMS Medialog/Opera)

WHAT SETS ME APART

With a Master's degree in Communication Semiotics (University of Paris, 2023), I bring a keen understanding of non-verbal signals, implicit service codes, and customer perceptions—a rare approach in hotel consulting, particularly valued in luxury establishments.

REFERENCES

Dokhan Luxury Hotels · JHMH · Select Hotel · Ibis · High-end partner conciergeries