Freelancer profile translated to English.
Back to original languageAbout Otmane
With over 10 years of experience as an Architect, Salesforce Tech Lead, and Senior Developer, I bring deep expertise in CRM solutions, technical consulting, and project management. Certified in Salesforce System Architecture, Development Lifecycle, Identity & Access Management, as well as Integration Architect and Platform Developer I, I have demonstrated my ability to lead the implementation of high-impact Salesforce projects for prestigious clients such as Dior, ENGIE, Axa Assurance, and Schneider Electric.
As a Senior Developer and Architect, I am particularly qualified for the end-to-end design of Salesforce solutions, including their implementation, deployment, testing, maintenance, and iteration with clients.
With a perfect command of APEX, Lightning components, REST/SOAP web services, and Visualforce, I combine strong technical expertise with the ability to analyze client needs, develop innovative solutions, and effectively manage cross-functional teams to ensure project success.
English
Fluent
French
Native or bilingual
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- Christian DIORSalesforce Service Cloud ArchitectLUXURY GOODSApril 2023 - Today (3 years and 2 months)Paris, FranceDevelopment and implementation of a complete customer service solution using Salesforce Service Cloud for Christian Dior. This project aimed to improve customer support by integrating advanced case management, personalized service, and streamlined communication channels, thereby enhancing the overall customer experience and operational efficiency for the luxury brand.- Architect the Salesforce Service Cloud solution- Lead configuration and integration- Guide and support development teams- Ensure system performance and scalability
- ENGIE - CertinergySalesforce Technical Lead – Expert DeveloperENERGY AND UTILITIESSeptember 2019 - Today (6 years and 9 months)Paris, FranceProject description: Consulting and technical expertise mission for the implementation and continuous improvement of a business-oriented CRM, in conjunction with the Energy Savings Certificates (CEE) scheme.- Technical consistency- Client needs analysis- Workload estimation- Development of features (Apex, Trigger, Queuable Jobs, Lightning Components, WebService, Sales & Service Cloud, Community, etc.)- Implementation of SOA architecture- Migration to Salesforce Lightning
- AKTOLightning Community Tech Lead - Senior DeveloperPUBLIC SECTORJanuary 2018 - June 2019 (1 year and 5 months)Paris, FranceDesign and implementation of a Salesforce Community solution, created from scratch, for B2B and B2C needs. The application meets the requirements of professional training organizations for the intuitive creation and publication of training offers. The solution is described as the "Airbnb of professional training" in France.- Responsible for end-to-end Salesforce Community architectural decisions- Technical solution design: development of application maps, data models, Lightning components, etc.- Solution development- Deployment and post-production support
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Education
- Information Systems EngineerENSIMAG - INP Grenoble2014
Certifications
- Salesforce System ArchitectSalesforce2024
- Salesforce Certified Development Lifecycle and Deployment ArchitectSalesforce2024