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Orima RandriarimoelisonOR

Orima Randriarimoelison

Flow Management / Operational Reporting

€300/day
Tananarive, MG
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Orima

Expert in operational management and performance analysis with over 6 years of experience, I assist companies in optimizing their workflows and structuring their data.
  • 📊 Reporting & Data : Specializing in reporting, I have a perfect command of Google Sheets to transform your raw data into strategic dashboards (KPIs, daily reports, hourly summaries).
  • Real-Time Management : Thanks to my background, I manage your workflows in real-time: handling peak activity, schedule adherence, and immediate alerts in case of deviations.
✅ My commitments:
  • 🎯 Precise Analysis : Rigorous monitoring of your key indicators.
  • 🚀 Optimization : Suggestions for "destaffing" or adjustments to maximize your productivity.
  • 🛠️ Versatility : Personalized customer support and sales cycle management (from order to logistics).
Rigorous and solution-oriented, I adapt quickly to help you achieve your operational goals. 🤝
  • Malagasy

    Native or bilingual

  • French

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • Konecta
    Flow Manager
    TELECOMMUNICATIONS
    April 2023 - October 2025 (2 years and 6 months)
    Tananarive, Madagascar
    • Management and monitoring of breaks, adherence to schedule and organizational rules
    • Monitoring and alerting on performance indicators (KPIs)
    • Real-time management of shifts and peak activity
    • Analysis of workload coverage and optimization proposals
    • Sending alerts in case of deviations: performance, breaks, technical incidents
    • Reporting: hourly summaries and daily reports
    • Proposal of destaffing or overtime according to operational needs
    Data Entry Operational Reporting Performance Analysis Flow Management Resource Optimization
  • Konecta
    Advisor
    TELECOMMUNICATIONS
    October 2019 - April 2023 (3 years and 6 months)
    Tananarive, Madagascar
    • Promotion of the loyalty card to customers
    • Assistance in resolving problems related to the card or its operation
    • Help with online registration and website navigation
    • Personalized customer support and guidance
    • Presentation of current quotes and commercial persuasion to guide the right choice
    • Order taking
    • Highlighting premium products
    • Entry of customer information for order processing
    • Scheduling delivery based on logistical availability
    • Suggestion of complementary products tailored to the customer's request
    • Verification and tracking of current orders
    Data Entry Customer Support Commercial Advice Order Management Process Optimization

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Education

  • Baccalaureate
    LTPGCM
    2016

Skill set

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