Freelancer profile translated to English.

Description

Expert in operational management and performance analysis with over 6 years of experience, I assist companies in optimizing their workflows and structuring their data.

📊 Reporting & Data : Specializing in reporting, I have a perfect command of Google Sheets to transform your raw data into strategic dashboards (KPIs, daily reports, hourly summaries).
⚡ Real-Time Management : Thanks to my background, I manage your workflows in real-time: handling peak activity, schedule adherence, and immediate alerts in case of deviations.

✅ My commitments:

🎯 Precise Analysis : Rigorous monitoring of your key indicators.
🚀 Optimization : Suggestions for "destaffing" or adjustments to maximize your productivity.
🛠️ Versatility : Personalized customer support and sales cycle management (from order to logistics).

Rigorous and solution-oriented, I adapt quickly to help you achieve your operational goals. 🤝

Languages

Malagasy
Native or bilingual
French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Konecta
Flow Manager
TELECOMMUNICATIONS
April 2023 - October 2025 (2 years and 6 months)
Tananarive, Madagascar
Management and monitoring of breaks, adherence to schedule and organizational rules
Monitoring and alerting on performance indicators (KPIs)
Real-time management of shifts and peak activity
Analysis of workload coverage and optimization proposals
Sending alerts in case of deviations: performance, breaks, technical incidents
Reporting: hourly summaries and daily reports
Proposal of destaffing or overtime according to operational needs
Data Entry Operational Reporting Performance Analysis Flow Management Resource Optimization
Konecta
Advisor
TELECOMMUNICATIONS
October 2019 - April 2023 (3 years and 6 months)
Tananarive, Madagascar
Promotion of the loyalty card to customers
Assistance in resolving problems related to the card or its operation
Help with online registration and website navigation
Personalized customer support and guidance
Presentation of current quotes and commercial persuasion to guide the right choice
Order taking
Highlighting premium products
Entry of customer information for order processing
Scheduling delivery based on logistical availability
Suggestion of complementary products tailored to the customer's request
Verification and tracking of current orders
Data Entry Customer Support Commercial Advice Order Management Process Optimization