Freelancer profile translated to English.

Description

Interface competence: I act as a reliable link between complex professional requirements and their precise technical implementation. I translate business needs into IT solutions.

Process optimization: I have in-depth experience in analyzing and optimizing complex workflows. I manage the professional coordination of IT systems in a targeted and efficient manner.

Commercial & Regulatory Foundation: Thanks to my training as an office clerk, I have a deep understanding of document-compliant processes and adherence to regulatory requirements.

IT Expertise: I am proficient in using DMS systems, have solid SQL fundamentals, and am confident in handling various operating systems such as Linux and Windows.

Analytical approach: I critically question existing structures. My goal is always to find solutions that sustainably increase both operational efficiency and user satisfaction.

Languages

German
Native or bilingual
English
Native or bilingual
French
Basic

Workplace preferences

Can work on-site

Ansbach (up to 40km)

Evang. Landeskirchenstelle Ansbach
IT Specialist Coordinator
PUBLIC SECTOR
August 2025 - March 2026 (7 months)
Ansbach, Germany
IT Specialist Coordinator (State Church Office): Management of IT systems and coordination of technical professional processes. Writing scripts in Windows and Linux, and advising management and IT colleagues on risks, problems, and long-term necessary changes. Replaced a department of 8 people by myself and was subsequently let go, even though that was exactly what was expected of me! :)
Digitalization Leadership & Coordination Hardware Engineering & Infrastructure First Level Support Project Management
ARA Ansbach GmbH
Claims Manager / Emergency Hotline Employee
BANKING AND INSURANCE
July 2024 - July 2025 (1 year)
Ansbach, Germany
Claims Manager (ARA Ansbach): Coordination of emergency operations and handling of claims via hotline. Shift work with a complicated DOS-like GUI and unfriendly customers, yet always demonstrated professionalism and competence, fulfilling all requirements to the perfect satisfaction of the customer and employer.
Hotline Customer Support IT Support Insurance Emergency Management
Tradebyte Software GmbH
Operations Manager
E-COMMERCE
September 2022 - February 2023 (5 months)
Ansbach, Germany
Interface function in e-commerce: At Tradebyte, I bridged the gap between commercial goals and technical feasibility. I supported clients in efficiently connecting their product data to marketplaces via TB.ONE or TB.MARKET.

Technical Support & Troubleshooting: I was responsible for analyzing and resolving technical errors in data feeds. I evaluated error messages in the SolutionCenter, used SQL queries for data verification, and worked closely with Technical Support to resolve interface issues.

Process Optimization (Onboarding): I guided clients through the entire integration process – from initial system connection to going live. I optimized workflows to shorten the time-to-market for new marketplace connections.

Regulatory & Data Quality: With my commercial background, I ensured that product data was not only technically correctly transferred but also complied with the specific regulatory requirements and guidelines of various marketplaces.

User-centric solutions: My focus was on making complex IT processes understandable for clients. I trained users and provided direct feedback to product development to continuously improve software usability.
E-commerce Customer Consulting Customer Communication Customer Support IT Support