About Ofélia
I find clarity in chaos and direction in uncertainty. Rooted in rigour, passionate about people, I believe lasting progress is built on strong foundations, aligned teams, and the relentless pursuit of better.
Expertise :
- Project Management (AGILE, KANBAN)
- Change Management
- Process Improvement & Design (BPMN)
- Risk Management
- Data Analysis
- Marketing & Communication
- Document & Visual Design
- Customer & Stakeholder Engagement
French
Native or bilingual
English
Fluent
Dutch
Basic
Can work on-site
Louvain-la-Neuve (up to 50km)
Experience
- Billy Graham Evangelistic AssociationEVENT ADMINISTRATIVE & DATA COORDINATORJanuary 2025 - November 2025 (10 months)Bruxelles, BelgiumFestival of Hope · ING Arena · 14,000+ attendeesLaunch Event · Maison de la Poste, Tour & Taxis · 500+ attendeesPursuit Youth Event · La Madeleine · 1,000+ attendees
- Managed and maintained databases, and produced decision-support reports to facilitate informed decision-making across the team.
- Provided direct administrative support to senior leadership while ensuring high-quality frontline customer service.
- Oversaw the full registration process from intake to completion, ensuring a seamless experience for all participants.
- NLMK La LouvièreIMPLEMENTATION OWNER - BUSINESS PROCESS TRANSFORMATIONNovember 2022 - December 2024 (2 years and 1 month)La Louvière, Belgium
- Led end-to-end project management using Agile-Kanban methodologies, ensuring continuous delivery, KPI tracking, and alignment with business objectives.
- Performed account reconciliation and payment follow-up, combined with financial analysis to support informed decision-making.
- Acted as a key liaison between business and IT teams, identifying process improvement opportunities and driving operational optimization across departments.
- Intys ConsultingPROJECT ANALYST - CONSULTANTDecember 2021 - May 2024 (2 years and 5 months)Brussels, BelgiumSteel Industry — Business Process Transformation Consultant
- Account reconciliation · payments & financial analysis
- End-to-end PM · Agile-Kanban · KPI tracking
- Business-IT liaison · process optimization
Automotive Manufacturing — Operational Support (ERP migration & merger)- Provided administrative and customer service support during a major ERP implementation and merger, helping teams navigate new systems and protocols with minimal disruption to daily operations.
University Hospital — ACI Coach (Accreditation Canada International)- Coached and trained medical staff on change management practices, guiding teams through the implementation of international standards and reporting progress directly to leadership as part of the ACI certification process.
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Education
- Business Engineering (Master)Louvain School of Management (UCLouvain)2021Specializations: - Corporate Sustainable Management - International Finance
- Business Engineering (Bachelor)UCLouvain2019