Freelancer profile translated to English.
Back to original languageAbout Odiel
Reputation Management & Customer Review Responses Consultant | Google Maps & Trustpilot
Need to respond to your customer reviews?
With 5 years of experience in customer relations, social media, and reputation management (particularly as an e-reputation project manager), I now support companies in:
- Writing responses to reviews (positive, negative, suggestions)
- Monitoring trends and customer feedback (reporting, dashboards)
- Commercial animation (incentives, visual aids, workshops)
- Training and raising awareness among teams about e-reputation
✅ Why work with me?
+5 years of expertise in customer relations.
A user-centric approach
The ability to simplify technical subjects
Market analysis to place you above your competition
📩 Let's discuss your project!
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Free DistributionSubscriber Relations ManagerTELECOMMUNICATIONSDecember 2022 - August 2024 (1 year and 8 months)Paris, France-Managed an intern -Maintenance and updating of Google pages (~200 stores) -Management of disputes between subscribers and the company -Management of projects improving E-reputation -Analysis of business and qualitative statistics (TCD, Power Query, Power Pivot) - Creation of incentives and analysis of results through data cross-referencing
- Orange BankWeb AdvisorBANKING AND INSURANCEFebruary 2022 - December 2022 (10 months)93100 Montreuil, France-Handling customer requests from social networks (Facebook, forum, Google My Business, Trustpilot) -Multichannel complaint management, handling by call, email, or responses on social networks -Creation of training materials (Powerpoint) -Leading meetings -Market research
- Orange BankCustomer Relations AdvisorBANKING AND INSURANCEJanuary 2020 - February 2022 (2 years and 1 month)Amiens, France-Multichannel customer advice and information (chat/call/email/service provider) -Handling complaints via call or email -Chatbot improvement (Analysis of decision trees and pain points, and suggestions) -Knowledge base population -Referent for the store support department (B2B)
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Education
- Vocational Baccalaureate in SalesLycée Sacré Coeur Amiens2019Baccalauréat Professionnel Vente